Leena Dsilva

Process RCG (Buyer)

Application: Tungsten, JDE Oracle, IMT,Apex, Crunch Time',

Activities

• Monitored inventory levels and ensured timely updates to fleet services.
• Executed price modifications within the organizational system.
• Generated purchase orders and collaborated with site managers to confirm receipt.
• Dispatched invoices to Accounts Payable.
• Resolving outstanding invoice disputes.
• Processed invoices for inclusion in Blanket POs.
• Dispatched RFQ quotes to suppliers.
• Addressed inquiries concerning payment issues.

Process LANXESS

Application:SAP P40, RMU, OTM, Vendor Master Form

• Performing freight settlement (APAC, LATAM, NA and EMEA region)
• Driving process improvements and managing reports
• Co ordinating with AP team, internal and external stakeholders
• Presenting weekly and monthly data
• Handling Vendor Master process (end to end)
• Shipment management : finding rate differences, approval of shipment
• Co ordinating with global logistics, OTM technical and accounts payable team for resolution of invoices and system related issues
• Presenting operational updates in weekly global presentation call.

Dow chemical Ltd

Application used: Vendavo , SAP,

• Updating prices received from customer
• Repricing orders in SAP

Telstra

Customer service associate: Handled customer queries related to broadband

Citibank US

Customer service associate : Handled customer service queries related to debit card and also performed sales

• Provided excellent service and handled fraud calls. Ensuring 100 percent accuracy
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Achieved 80 percent top box score month on month
• Been amongst the top ten performer