R LENIN
Kanniyakudi
Summary
Aspiring for a career with opportunities to explore my full potential and consistent career growth. A self-motivated optimist who thrives on pressure and challenges with a patient perspective, always willing to learn from everything conceivable.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Associate Engineer (Air India Project)
Quess Corp Limited
Chennai
03.2022 - 02.2023
- Developed strong customer service skills while providing technical support for clients.
- Investigated root cause analysis when responding to escalated issues reported by customers.
- Monitored system performance to ensure optimal efficiency of the network infrastructure.
- Documented incidents utilizing ticketing system such as ServiceNow and JIRA Service Desk.
- Maintained inventory of IT assets including laptops, desktops, monitors, keyboards, mice.
Desktop & Laptop Service
Own
08.2020 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
IT Admin
APS Building Solution
03.2020 - 07.2020
- Developed strong customer service skills while providing technical support for clients.
- Investigated root cause analysis when responding to escalated issues reported by customers.
- Monitored system performance to ensure optimal efficiency of the network infrastructure.
- Documented incidents utilizing ticketing system such as ServiceNow and JIRA Service Desk.
- Maintained inventory of IT assets including laptops, desktops, monitors, keyboards, mice.
IT Support Engineer & System admin
Sanriya Global Pvt. Ltd.
02.2019 - 11.2019
- Developed and maintained user accounts, permissions, and access rights.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Maintained inventory records of all hardware components within the organization's network.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Created technical documentation for internal use by IT staff members.
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
IT Support Engineer
Sanriya Engineering Pvt. Ltd.
10.2017 - 01.2019
- Developed and maintained user accounts, permissions, and access rights.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Maintained inventory records of all hardware components within the organization's network.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Created technical documentation for internal use by IT staff members.
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
IT Admin
InGage Technologies Pvt Ltd.
02.2023
- Analyzed logs from different components of the cloud environment for troubleshooting purposes.
- Provided technical support to customers on cloud-based applications and products.
- Performed maintenance tasks such as patching and system upgrades on various clouds.
- Monitored the performance of multiple cloud platforms including AWS, Azure, Google Cloud Platform, and other industry-leading providers.
- Collaborated with other teams such as network engineering and operations personnel when needed to resolve customer issues.
- Maintained up-to-date documentation on procedures related to managing customer's environments in the cloud.
- Installed, tested and evaluated new systems, applications and patches.
- Configured and maintained system hardware, software and network components.
- Troubleshot application errors and provided technical support to end-users.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Created user accounts and managed access rights for users.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Performed regular backups of critical data and documents.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
- Implemented and monitored network security measures, including firewalls and intrusion detection systems.
- Managed and maintained servers across multiple platforms, ensuring high availability and performance.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
- Facilitated the migration of servers and applications to cloud platforms, improving scalability and cost-effectiveness.
- Set up, optimized and managed network equipment.
- Coordinated with vendors and company personnel to facilitate purchases.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Planned, tested and supported high-availability infrastructures.
- Analyzed equipment performance records to determine need for repair or replacement.
- Configured, monitored and maintained email applications or virus protection software.
Education
H.S.C -
GOV.HIGHER SECONDARY SCHOOL, NANGUR, STATE BOARD
01.2012
SSLC -
GOV.HIGHER SECONDARY SCHOOL, NANGUR, STATE BOARD
01.2010
B.E (ELECTRONICS & COMMUNICATION ENGINEERING) -
OASYS INSTITUTE OF TECHNOLOGY & MANAGEMENT, ANNA UNIVERSITY CHENNAI
Skills
- A
- N
- CCNA (routing & switching)
- Switch configuration
- Router configuration
- Internet configuration
- Wi-Fi configuration
- Google Admin Console
- GoDaddy cPanel Management
- SSL Installation
- Static Website Hosting
- AWS Console
- OVH Cloud Console
- Google Cloud Console
- Adobe Creative Cloud Admin Console
- Autodesk Admin Console
- Chart Gpt
- Gemini AI tool
- Virtualization Technologies
- Network Administration
- Software testing
- Information Security
- System Analysis
- Hardware diagnostics
- Technical Support
- Application support
- Software Installation
- Systems Analysis
- Data Recovery
- Operating systems
- System Administration
- LAN/WAN
- Security Protocols
- Remote Support
- Network configuration
- Technical Troubleshooting
- Issue Troubleshooting
- DHCP/DNS Ethernet and Firewall proficient
- Hardware and Peripherals
- Hardware upgrades
- Technical documents comprehension
- MS Office proficiency
- Microsoft Outlook
- Microsoft Certified Solutions Associate (MCSA) Certificate
Certification
- Networking L1 in CMS Pvt. Ltd., Saligramam at Chennai
- CCNA & MCSA in IIHT at Vadapalani- Chennai
- VMware in IIHT at Vadapalani- Chennai
- Cloud Computing AWS in IIHT at Vadapalani- Chennai
Activities
Awarded as best volunteer in NSS
Roles And Responsibilities
- System Administrator ROLES & RESPONSIBILITIES
- Performing routine audits of systems and software for Weekly & Monthly
- Responsibility for security (Regular Daily Laptop and desktop Malware scanning Check to vulnerabilities and take action.
- Administrate infrastructure, including firewalls, databases, malware protection software and Group policy using Antivirus.
- Performed day-to-day Admin functions, backup and restoration, NAS Storage server maintenance.
- Providing technical support when requested to Remote Working Employees.
- Analysing system logs and identifying potential issues with computer systems. Using Technical software and tools.
- Troubleshooting any reported problems
- Ensure security through access controls, backups and firewalls. For Using Fortinet Firewall
- RIAD Configure and Deploy NAN Storage server. In our company, Shar folder access given to our company employee using ADDS.
- Set up workstations (Laptop & Desktop workstation ) in our company
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Hardware & Software Asset Tracking for all internal and external in our company inventory maintenance. Google Workspace Gmail Admin Console manage create Email id and modify. Aws S3, EC2 instance (Create and Deploy Linux server or Windows server) Our Company Static website hosting & Application hosting in my Duty S3 Bucket create and video streaming for our company duty Network Administrator ROLES & RESPONSIBILITIES
- Installing and configuring networking hardware and software
- Monitoring network performance and troubleshooting issues
- Managing network security
- Setting up user accounts and permissions
- Planning and implementing network upgrades
- Implemented and managed IP Addressing, configured TCP/IP Addressing on Systems and printers
Areas Of Interest
- Cloud computing
- Networking
- Hardware & Software
Personal Information
- Age: 27
- Father's Name: Mr.RAJINI
- Blood Group: O+
- Date of Birth: 10/04/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Industrial Exposure
- Jvs Electronic Relays Manufacturing Bengaluru
- BHEL visit in trichy
Languages
English, Tamil (Read, Write & Speak)
Projects
B.E (ELECTRONICS & COMMUNICATION ENGINEERING), VLSI, Area Efficient Modified Comparator Based On Qca(Quantum-dot cellular automata), Quantum-dot cellular automata (QCA) tend to be an attractive emerging technology suitable for the development of ultra-dense low-power high-performance digital circuits. Efficient solutions have recently been proposed for several arithmetic circuits, such as adders, multipliers, and comparators.
Timeline
IT Admin
InGage Technologies Pvt Ltd.
02.2023
IT Associate Engineer (Air India Project)
Quess Corp Limited
03.2022 - 02.2023
Desktop & Laptop Service
Own
08.2020 - 02.2022
IT Admin
APS Building Solution
03.2020 - 07.2020
IT Support Engineer & System admin
Sanriya Global Pvt. Ltd.
02.2019 - 11.2019
IT Support Engineer
Sanriya Engineering Pvt. Ltd.
10.2017 - 01.2019
H.S.C -
GOV.HIGHER SECONDARY SCHOOL, NANGUR, STATE BOARD
SSLC -
GOV.HIGHER SECONDARY SCHOOL, NANGUR, STATE BOARD
B.E (ELECTRONICS & COMMUNICATION ENGINEERING) -
OASYS INSTITUTE OF TECHNOLOGY & MANAGEMENT, ANNA UNIVERSITY CHENNAI
Similar Profiles
Sandeep YadavSandeep Yadav
Technical Support Engineer at Quess Corp Limited,Client -Indus Towers Limited -Technical Support Engineer at Quess Corp Limited,Client -Indus Towers Limited -
Amit Kumar SinghAmit Kumar Singh
Toll Plaza Validator at Quess Corp Limited Deputed At - NHAI InvITToll Plaza Validator at Quess Corp Limited Deputed At - NHAI InvIT
SANAPATHI SAIKUMARSANAPATHI SAIKUMAR
Underwriter at Quess corp limited-GRE Operations, Invesco India Pvt LtdUnderwriter at Quess corp limited-GRE Operations, Invesco India Pvt Ltd
ANANTHU G KANANTHU G K
SENIOR BRANCH RELATIONSHIP OFFICER at QUESS CORP LIMITEDSENIOR BRANCH RELATIONSHIP OFFICER at QUESS CORP LIMITED
Joshua MooreJoshua Moore
IT Support Engineer at Colville Confederated TribesIT Support Engineer at Colville Confederated Tribes