Saloni Bali
Process Associate
Delhi
Summary
Result-driven professional with more then 3.5 years experience in travel industry. Skilled in providing exceptional services and resolving conflicts. Developed strong administrative abilities and a deep understanding of travel sector. As a process associate in IGT Solutions, successfully handled Special Service Request, Refund Processing, Tax recovery, and Ticket Optimization (Reissuance)
and providing support to the team as in shift lead resulting 10% in process efficiency. Aiming to contribute my expertise and proven abilities to dynamic team. Seeking a challenging role where I can contribute to grow, excel, and make a meaningful impact on the company's success.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Associate in Air India HO
I Energizer
09.2024 - Current
- Handling Employee Leisure Travel
- Handling Emails
- Ticket Modification
- Processing staff booking cancellation and refunds
Process Associate
IGT Solutions (eDreams Odigeo)
07.2023 - 09.2024
- Demonstrated expertise in utilizing both Amadeus and Galileo GDS system to access airline reservations data, ticketing details and refund related information. Handling NDC booking cancellation via Spark Tool and IBE Tool.
- Refund processing handling refund request and process refund through Billing Settlement Plan (BSP).
- In-depth knowledge of fare rules, refund policies, and procedures to make informed decisions while processing refunds and ensuring adherence to airline guidelines.
Process Associate
IGT Solution (KLM Royal Dutch Airline)
11.2021 - 01.2023
- Email handling with urgent cases.
- Knowledge of Gds (Amadeus).
- Specialized in handling Special Service Request (SSR) such as BSCT, PETC, CBBG etc.
- Seat allotment/upgrading with aircraft type configuration.
Account Executive
Modex International Securities Limited
08.2019 - 09.2020
- Monitored credit limits for customers and maintained detailed records of payments received.
- Performed month-end closing activities such as journal entries, accruals, reconciliations.
- Researched and resolved discrepancies between accounts payable and receivable records.
- Used accounting systems to improve efficiency in recordkeeping tasks.
- Reconciled bank accounts on a monthly basis to ensure accuracy of records.
- Operated register, handled cash and processed credit card transactions.
Education
Bachelor Of Arts -
Swami Vivekananda Subhbharti University
2023
12th From CBSE -
Kulachi Hansraj Model School
2019
10th From CBSE -
Kulachi Hansraj Model School
2017
Skills
Knowledge of GDS (Amadeus, Sabre, Galileo)
Timeline
Associate in Air India HO
I Energizer
09.2024 - Current
Process Associate
IGT Solutions (eDreams Odigeo)
07.2023 - 09.2024
Process Associate
IGT Solution (KLM Royal Dutch Airline)
11.2021 - 01.2023
Account Executive
Modex International Securities Limited
08.2019 - 09.2020
Bachelor Of Arts -
Swami Vivekananda Subhbharti University
12th From CBSE -
Kulachi Hansraj Model School
10th From CBSE -
Kulachi Hansraj Model School
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