Leno Nangani
Dombivli,Maharashtra
Summary
Adept at enhancing operational efficiency and employee productivity. Skilled in SAP and logistics, proactive approach and effective delegation led to streamlined processes. Expertise in written communication and keen ability to mentor team members have consistently contributed to organizational success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Senior Commercial Executive
Greenpanel Industries Ltd
08.2023 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Sending reminders to customers for making payments on time.
- Sharing monthly sales report for management decisions.
Customer Service Representative
Million Minds Management Services
02.2019 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Knowledge of preparing tax invoice, Material inward and sales return.
Supervisor
Sai Ganesh Services
05.2017 - 01.2019
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Supported junior staff members in their career development by sharing knowledge from experience in the field.
- Collected, arranged, and input information into database system.
- Generated reports with details.
- Preparation of tax invoice, MIS report and processing of transporter freight bills.
Transport Coordinator
Kedarnath Cargo and Logistics
06.2016 - 04.2017
- Ensured timely delivery of goods by closely monitoring shipment progress and addressing potential delays.
- Maintained compliance with all applicable laws and regulations, reducing risk of fines or penalties for the company.
- Reduced transportation costs through effective negotiation with vendors and carriers.
Operations Executive
Robinsons Cargo and Logistics Pvt Ltd
10.2011 - 04.2016
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Preparation of tax invoice (SAP), MIS report, Inward material and processing of sales return.
- Monitor weekly stock count.
Administrative Officer
@home
06.2008 - 05.2011
- Maintained accurate records, ensuring timely processing of invoices and payments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Trained and supervised employees on office policies and procedures.
- Complete joining formalities of new employees and send all related documents to HR.
- Dispatch store records to warehouse for record keeping.
Education
Bachelor of Commerce, India -
University of Mumbai
Mumbai03.2001
Skills
- Proficient in SAP
- Logistics
- Delegating Work
- Written Communication
Additional Information
Enrolled in Masterclass by Jatan Shah to learn Power BI and get an in depth knowledge of MS Excel, MS Word, MS Powerpoint.
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Marathi
Intermediate (B1)
Software
SAP
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Listening to old songs
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Commercial Executive
Greenpanel Industries Ltd
08.2023 - Current
Customer Service Representative
Million Minds Management Services
02.2019 - 06.2023
Supervisor
Sai Ganesh Services
05.2017 - 01.2019
Transport Coordinator
Kedarnath Cargo and Logistics
06.2016 - 04.2017
Operations Executive
Robinsons Cargo and Logistics Pvt Ltd
10.2011 - 04.2016
Administrative Officer
@home
06.2008 - 05.2011
Bachelor of Commerce, India -
University of Mumbai
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