Leokiran J
Senior Quality Analyst
Chennai
Summary
Ambitious Quality Analyst with track record of dependability and leadership with 7.5years of experience. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Quality Analyst
CCLYTICX Services Pvt Ltd
Chennai
02.2019 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter for leadership team and quality improvement programs.
- Analyzed quality and performance data to support operational decision-making.
- Developed and maintained quality assurance procedure documentation.
- Regular feedback to customer agents on their daily performance.
- Part of Call Miner project, analyzing representatives call via tool and provide regular feedback for process enhancement.
- Created and collaborated in implementation and maintenance of customer complaint log.
Senior Fraud Analyst
Quattro Processing Services Pvt Ltd
Chennai
09.2016 - 12.2018
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Working on disputes (chargeback) for frauds and in their multiple queues for VISA card.
- Doing reasonable investigation based on ERBE to identify the scenario falls under fraud or non-fraud.
- Adhere to transactions meeting the guidelines as per VCR and minimum threshold, dispute will be initiated through VROL to recover the funds from the respective Acquirer.
Credit Card Process Advisor
Barclays Shared Services Pvt Ltd
Chennai
06.2015 - 07.2016
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Issue letter to the customer based on investigation result during any urgency.
- Investigate the complaint by using various internal tools as per FSA rules and activities.
Education
SSLC -
SRI SARATHADEVI MATRIC HIGHER SECONDARY SCHOOL
Chennai, TamilNadu 06.2008 - 04.2009
High School Diploma -
SRI MAHAVEER JAIN HIGHER SECONDARY SCHOOL
Chennai, TamilNadu 04.2010 - 03.2011
Bachelor of Science - SOFTWARE APPLICATION
THIRUTHANGALNADAR COLLEGE
Chennai, TamilNadu 06.2011 - 05.2014
Skills
Quality Improvement
Other Interests
Interested in travel | Listening to Musics | Watching Movies | Social Activities
Timeline
Quality Analyst
CCLYTICX Services Pvt Ltd
02.2019 - Current
Senior Fraud Analyst
Quattro Processing Services Pvt Ltd
09.2016 - 12.2018
Credit Card Process Advisor
Barclays Shared Services Pvt Ltd
06.2015 - 07.2016
Bachelor of Science - SOFTWARE APPLICATION
THIRUTHANGALNADAR COLLEGE
06.2011 - 05.2014
High School Diploma -
SRI MAHAVEER JAIN HIGHER SECONDARY SCHOOL
04.2010 - 03.2011
SSLC -
SRI SARATHADEVI MATRIC HIGHER SECONDARY SCHOOL
06.2008 - 04.2009
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