Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leta sarver

INDIANAPOLIS

Summary

Dynamic Team Leader with a proven track record at Caregivers, excelling in conflict resolution and fostering collaboration. Skilled in employee training and documentation as well as scheduling, I enhanced team cohesion, resulting in decreased turnover. My commitment to effective communication and client relationships drove repeat business, showcasing my leadership and attention to detail in high-pressure environments.

Overview

25
25
years of professional experience

Work History

Field Supervisor

AAAHomeCare Inc
05.2024 - Current
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved staff complaints.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise and best practices in order to optimize overall performance.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Implemented best practices in field operations to ensure consistency across all projects under supervision.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
  • Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
  • Streamlined communication between field team and management, ensuring timely updates and problem resolution.
  • Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Assisted in recruiting and hiring new DSP workers. Conducted orientation
  • Assisted with scheduling of all DSP workers at consumers sites

Team Leader

Caregivers
08.2022 - 05.2024
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Direct Support Professional

Cornerstone Assoc LLC
08.2006 - 05.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.

Driver, Warehouse Orders

FedEx:Ground
06.2000 - 05.2006

When I started working at FedEx. I worked as a package handler sorting mail and large packages. I also worked in another department as a loading dock worker loading semi trucks with large containers. I worked as a tug driver loading large containers on planes.

Education

Diploma - Medical Assistant

Kaplan College
Indianapolis, IN
06.2010

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • Staff training
  • Documentation and reporting
  • Overseeing daily activities
  • Conflict resolution
  • Complaint resolution
  • Shift scheduling
  • Overtime management
  • Onboarding and orientation
  • Verbal and written communication
  • Client communication
  • Employee training
  • Leadership
  • Time management
  • Multitasking
  • Active listening
  • Excellent communication
  • Teamwork
  • Reliability
  • Team leadership
  • Effective communication

Timeline

Field Supervisor

AAAHomeCare Inc
05.2024 - Current

Team Leader

Caregivers
08.2022 - 05.2024

Direct Support Professional

Cornerstone Assoc LLC
08.2006 - 05.2022

Driver, Warehouse Orders

FedEx:Ground
06.2000 - 05.2006

Diploma - Medical Assistant

Kaplan College
Leta sarver