LIBIN JOSEPH
Ernakulam
Summary
Results-driven Deputy Manager specialising in daily operations and team productivity. Resolves customer complaints professionally, ensuring high satisfaction levels. Collaborates with management to implement policies that enhance customer service standards.
Overview
4
4
Languages
1
1
Certification
7
7
years of professional experience
Work History
Deputy manager
HDFC BANK
07.2023 - 07.2026
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
Marketing manager
Osteon
Palarivattom
02.2019 - 11.2022
- Managed marketing budgets, allocating resources efficiently to achieve strategic objectives and maximise returns.
- Analysed market trends and customer behaviour to refine strategies that aligned with evolving demands.
- Established new business partnerships that increased customer acquisition and boosted revenue.
- Developed sales strategies that enhanced visibility of advertising offerings and secured larger deals.
- Executed successful marketing events, open houses and display shows for products.
Education
MBA -
BANGLORE UNIVERSITY
01-2022
DEGREE -
SACRED HEART COLLEGE THEVARA
Ernakulam, KL01-2015
HSc -
SACRED HEART HIGHER SECONDARY SCHOOL THEVARA
Ernakulam, KL01-2011
Skills
- Customer relationship management
- Sales
- Resource allocation
- Strategic marketing
- Customer satisfaction
- Customer relations
- Operational support
- Problem solving
- Decision making
- Team building
Certification
IRDAI
- [Area of certification] certified
Custom
The factors affecting employee retention in SURGI SHOPEE, A research was carried out to study the factors affecting employee retention in surgi shopee based on the survey conducted through questionnaire. For that met employees of all levels at SURGI SHOPEE. Submitted the survey results along with the recommendation to the top management for action.
Languages
Hindi
Elementary
A2
English
Upper Intermediate
B2
Tamil
Beginner
A1
Malayalam
Proficient
C2
Timeline
Deputy manager
HDFC BANK
07.2023 - 07.2026
Marketing manager
Osteon
02.2019 - 11.2022
MBA -
BANGLORE UNIVERSITY
DEGREE -
SACRED HEART COLLEGE THEVARA
HSc -
SACRED HEART HIGHER SECONDARY SCHOOL THEVARA