LIBIN MATHEW
KERALA
Summary
Personal profile: With a B.Sc. degree in Hospitality Management, and more than 10 years of work experience with leading five-star chains in Maldives, Middle East and India, and added pre-opening experience with Marriott Kuwait, Siyam World Maldives and part of the Cyclone recovery team with Salalah Rotana Resorts, Oman during Cyclone MEKUNU, I am now looking for a better opportunity where I can showcase my abilities to achieve the team goals. I am flexible to travel anywhere internationally, on single status. My key strengths include strong analytical and numerical skills, a keen eye for detail and quality, and positive communication and interpersonal skills. I enjoy working in a team and helping others to progress. At the same time, I am ready to walk an extra mile to satisfy my customers within the organization limits. Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 10 years of experience in Hospitality.
Overview
13
13
years of professional experience
Work History
Villa Attendant
SUN SIYAM, Noonu
12.2021 - 04.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Housekeeping Room Attendant
Salalah Rotana Resorts
11.2017 - 10.2020
- Oman, HEADROOM, , part of
- SURVIVAL AND RESCUE Team of CYCLONE MEKUNU and SOFT OPENING TEAM on
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Responded to requests from patrons for linens and toiletries.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Housekeeping Room Attendant
Jumeriah Messilah Beach Hotel
03.2016 - 11.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Rotated linens in storerooms and replenished when supplies ran low.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Room attendant
Residence inn by MARRIOTT
10.2014 - 02.2016
- Pre-opening team.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Rotated linens in storerooms and replenished when supplies ran low.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Waiter
Aloft Hotels & Resorts
09.2012 - 01.2014
- B n’ F Talent (food and beverage associate)
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Room Attendant
Vivanta by Taj
07.2011 - 08.2012
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
Industrial
Vivanta Whitefield, Bangalore
10.2010 - 03.2011
- Taj Hotels, Resorts & Palaces, VIVANTA BY TAJ Bangalore is a five-star business hotel with 199 guest rooms, 4 food & beverage outlets
- Traineeship covering all the major departments as 1month in Front Office, 1 month in Housekeeping,1 month in Food & Beverage Service,1 month in food & Beverage production,1 month in Spa & fitness center.
- Completed quick and safe threading and needling changing operations to keep production on schedule
- Supported performance targets by maintaining clean and neat work areas
- Conducted routine sewing machine maintenance, lubrication, belt changes and lint removal
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations
Education
Bachelor’s degree - Hotel Management
Oriental School of Hotel Management
Lakkidi, Wayanad District, Kerala03.2011
Skills
- Pre-opening experience
- International Multinational work experience
- LQA standards
- Strong commands of written and spoken English Team player Time
- Attention to detail
- Optimistic and easily Adapting Multi-tasking
- Security Procedures
- Cleaning Procedures
- Quality Assurance
- Lost and Found Procedures
- Guest Room Confidentiality
- Supply Replenishment
- Linens and Toiletries
- Power Tools
- Hazardous Chemicals
- Ironing Clothing
- Stocking Bathrooms
- Providing Feedback
- Building Repairs
- Customer Needs Assessments
- Customer Relationship Management
- Department Coordination
- Inventory Restocking
- Fine China Care
- Cleaning and Sanitation
- Folding Clean Laundry
- Microsoft Office
- Team Performance Management
- Care of Fine Art
- Performance Improvement
- Budget Administration
- Room Turnover
- Deadline Management
- Housekeeping Support
- Machine Operation
Timeline
Villa Attendant
SUN SIYAM, Noonu
12.2021 - 04.2023
Housekeeping Room Attendant
Salalah Rotana Resorts
11.2017 - 10.2020
Housekeeping Room Attendant
Jumeriah Messilah Beach Hotel
03.2016 - 11.2017
Room attendant
Residence inn by MARRIOTT
10.2014 - 02.2016
Waiter
Aloft Hotels & Resorts
09.2012 - 01.2014
Room Attendant
Vivanta by Taj
07.2011 - 08.2012
Industrial
Vivanta Whitefield, Bangalore
10.2010 - 03.2011
Bachelor’s degree - Hotel Management
Oriental School of Hotel Management
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