Experienced SAP SD Consultant with nearly 4 years of expertise in implementing and supporting end-to-end Sales and Distribution processes and proven ability to manage client interactions, resolve complex issues.
Overview
5
5
years of professional experience
Work History
Senior Systems Engineer
Infosys Limited
Mangalore
01.2022 - Current
Handled SAP S/4 HANA SD application support for Order-to-Cash (OTC) processes, including issue analysis, incident resolution, and business user support in a live system.
Designed and delivered end-to-end service training programs leveraging Datango for content creation, ensuring effective knowledge transfer and user enablement across the client organization.
Developed interactive training simulations, step-by-step guides, and process documentation to support smooth adoption of SAP solutions and minimize user errors.
Partnered with cross-functional client SMEs to analyze complex business processes, capture real-time system demonstrations, and transform them into standardized learning materials aligned with organizational standards.
Enabled faster onboarding and improved user proficiency, reducing support tickets and enhancing overall system utilization.
Systems Engineer
Infosys Limited
Mangalore
01.2022 - 04.2023
Delivered multiple SAP system enhancements by implementing product code updates, resending WBS codes, and configuring country-to-product code mappings.
Integrated standard billing processes within SAP interfaces, ensuring accurate and automated billing operations.
Designed and scheduled batch jobs using SM37, streamlining recurring processes and reducing manual intervention.
Owned complete SD data readiness for Smoke Testing, UAT, and subsequent testing cycles, including extraction, cleansing, and validation of critical data elements such as contract numbers, WBS codes, and billing details.
Collaborated with cross-functional teams to ensure smooth data migration, validation, and defect resolution, contributing to successful SAP upgrade and migration projects.
Education
Bachelor of Engineering -
Sahyadri college of engineering and management
Mangalore
Skills
SAP Sales and Distribution (SD) S4 HANA
Certified SAP SD Consultant with expertise in Order-to-Cash (OTC) processes, pricing, billing, and credit management
Project Management & Testing:
Hands-on experience in end-to-end preparation and handover of SD data for migration projects, including contract numbers, WBS codes, and billing details
Soft Skills:
Strong analytical and problem-solving skills, cross-functional collaboration, and ability to deliver under tight deadlines
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