Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Likith V

Bangalore

Summary

A performance and goal oriented professional with experience over 4.8 years in Application and Product Support where I have successfully provided support and resolved issues in a fast-paced production environment. In my role, I am responsible for ensuring the smooth operation of production systems, analyzing and troubleshooting issues, and implementing effective solutions. I am highly skilled in problem-solving and possess excellent attention to detail. Looking to continue my career in production support and contribute to the success of a dynamic organization

Overview

4
4
years of professional experience
1
1
Certification

Work History

Product Support Engineer

LtiMindtree
Bangalore
01.2020 - Current
  • A performance and goal-oriented professional with experience over 4.8 years in Application and Product Support
  • Looking for an IT Production Support position in a company to provide consultative and technical support for the company's products and corresponding processes
  • Excellent communication and problem-solving skills.

  • Having 4.6 years of professional experience in production support Engineer with good knowledge in ITIL process
  • Good knowledge in SQL, Unix and MS Excel
  • Working in 24/7 production support in the L2/L3 process
  • Having knowledge in ITIL process like incident management, Change management, Major incident management and problem management
  • Proactive monitoring, identification and troubleshooting of environment/flow issues
  • Involved in creating tickets and prioritizing it based on SLA agreement
  • Very good understanding of the Investment banking domain
  • Understanding and troubleshooting complex customer issues in the production environment
  • Interacting with clients through call, mail or chat on a daily basis
  • Performing report generation based on requests received from Upstream & Downstream users from oracle databases using queries
  • Involving team leads call, Major incidents - PMR calls to get permanent fix for the production issues.

  • Proficient in providing Level 2 application support and handling escalation as per service level guidelines and escalation matrix
  • Participating in Change Management meeting to review, understand & approve the changes
  • Performed Continuity of Business Test (US Govt
  • Mandate) plan for 5 applications
  • Supporting Weekend release activities by coordinating with various teams
  • Handling file transfer (SFTP and NDM) issues from upstream and downstream systems
  • Debugging issues occurred during execution of jobs, resetting of flags and reporting on a weekly and monthly scheduled basis
  • Daily application read for business and end of business checkouts
  • Coordinates with Development team and Application Managers during weekly release calls.

Education

Bachelor of Engineering in Electronics and Communication -

Nitte Meenakshi Institute of technology
01.2019

Skills

  • ORACLE SQL
  • UNIX
  • Python
  • Oracle SQL Developer
  • MS SQL Tool
  • AUTOSYS (CA workload automation)
  • Tectia
  • SERVICENOW
  • Udeploy

Certification

Google Certified Data Analyst from Coursera

Accomplishments

  • Received multiple “Individual’ and ‘Pat on the Back’ award for excellence performance in the project.

Timeline

Product Support Engineer

LtiMindtree
01.2020 - Current

Bachelor of Engineering in Electronics and Communication -

Nitte Meenakshi Institute of technology

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Likith V