Lily Vanessa Thabah
Guwahati
Summary
Dynamic operations leader with extensive experience at Flipkart India Pvt. Ltd., excelling in supply chain management and lean practices. Proven track record in enhancing warehouse efficiency, achieving zero D2S breaches, and mentoring teams. Skilled in stakeholder management and problem-solving, driving significant cost savings and operational excellence.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Lead Shift Incharge
Flipkart India Pvt. Ltd.
Guwahati
01.2023 - 01.2024
- Warehouse and Distribution Functions (Inbound, Outbound, Inventory, Returns)
- Monitor the adherence to SOP with Operations, Quality, Safety, and 5S Metrics.
- Maintain good stakeholder relationships and collaboration to improve warehouse efficiency and quality.
- Skilled in operation, lean management, and managing the workforce.
- Monitor the inward and outward movement of stocks and deliveries, inventory stock levels, cycle counts, inventory audit reconciliations, and sharing of MIS reports.
- Demonstrated strong analytical skills in identifying trends, conducting root cause analysis, and implementing corrective actions to address supply chain issues.
- Innovations and execution of operational excellence through kaizens and by improved IPP of MH from 116 to 197.
- Led cross-functional teams to streamline intra-warehouse inventory transfer short/excess cases, recovering over 900,000 for the months of September to November by returning material to Bagnan DC that was received as unaccounted excess.
- In a span of five years, working in Guwahati Large DC, we have maintained a consistency of zero D2S breaches, zero customer escalations due to wrong receiving in inbound with MP support to other departments, zero inventory loss due to material not found, and zero inventory damage due to negligence.
- Coordinated with category and vendor support regarding inbound issues and the inwarding of materials.
- Led cross-functional quality improvement teams to save the loss of material value through repackaging and re-inventorization of IWIT materials, saving a cost of over 500,000 from April to October 2024.
- SPOC for Lean in Guwahati, DC. Contributed to the implementation and sustainability of all Lean tools. Also contributed to training and supporting the Patna DC for their Lean L1 certification.
- Mentor lean projects to optimize processes, streamline workflows, and reduce lead time for IWIT D2S from 187 minutes to 174 minutes, and IPP increased from 18 to 23, with a manpower cost saving of Rs 30K per month.
- Contributed to Guwahati DC in the achievement of Lean L1 certification through the implementation and sustaining of Lean tools to reduce waste and optimize lead time.
- Contributed to and actively supported the stakeholders in regard to external/internal audits, such as TAPA, ISO, MSI, etc.
- SPOC for HR from Ops and has experience and skills in hiring, de-hiring, rostering, attendance maintenance, absenteeism, and attrition analysis for contractual employees.
- Responsible for ensuring compliance with Quality Management in the warehouse.
- Facilitate consistent implementation of the Quality System and procedures at the site, in alignment with Corporate Quality Policies and Procedures.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Senior Executive
Flipkart India Pvt. Ltd.
Guwahati
01.2021 - 01.2023
- Monitor warehouse operations, such as inbound, outbound, and inventory management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
Executive
Flipkart India Pvt. Ltd.
Guwahati
07.2019 - 01.2021
- Monitor warehouse operations such as inbound, outbound, and inventory management.
- Prepared staff work schedules and assigned team members to specific duties.
- Created reports summarizing progress against organizational goals and objectives.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
MBA - Marketing & Human Resource Management
Assam Science & Technology University
Guwahati, Assam, India08-2019
Bachelor of Business Administration -
Gauhati University
Guwahati, Assam, India12.2017
Skills
- Operations and supply chain management
- Inventory control
- Employee training & Problem solving
- Team leadership and Team Building
- Cross-functional coordination
- Stakeholder management
- Change Management
- Manpower Management
- Lean Management
- Microsoft Office
- Cost control and quality control
- Effective communication & Time management
Affiliations
- Trekking
- Traveling
- Cooking
- Gardening
Accomplishments
- Bravo Award for August 2024
- Most Valued Kaizen (OND'22)
- Extra-mile award for outstanding performance in BBD'22
- Highest Kaizen Contribution Award in Kaizen R&R during AMJ 2022
- Best Executive Award for the contribution to BBD 2021
Certification
- LSS AI Yellow Belt Certificate from Sparen and Grewinn in March 2025
- Lean Certificate for contribution to the creation and implementation of the Task Instruction sheet during the Lean Certification of Guwahati DC 2022
- Lean Certificate for contribution to the creation and implementation of the skill matrix during the Lean Certification of Guwahati DC 2022
- LSS Yellow Belt Certificate for a project on D2S lead time reduction in the inbound of Guwahati DC
- Supply Chain Operations Certification curriculum designed in consultation with IIM-B from Ekart in April 2019
- Summer Internship Certification on Project Work "A Study on Assam Oil Staff Pension Fund - Past and Present Scenario" at IOCL, Digboi Refinery
- Summer Internship Certification on Project Work: 'Market Segmentation and Brand Promotion of Maruti Suzuki Cars' at Bimal Auto Agency, Guwahati
Languages
Khasi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Assamese
Beginner
A1
Timeline
Lead Shift Incharge
Flipkart India Pvt. Ltd.
01.2023 - 01.2024
Senior Executive
Flipkart India Pvt. Ltd.
01.2021 - 01.2023
Executive
Flipkart India Pvt. Ltd.
07.2019 - 01.2021
MBA - Marketing & Human Resource Management
Assam Science & Technology University
Bachelor of Business Administration -
Gauhati University
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