Basavaraj Melinamani
learning management system administrator
Bengaluru,KA
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 years of progressive IT experience. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Learning Management System Administrator
Accenture
Bengaluru, Karnataka
05.2022 - Current
- Coordinated with cross-functional teams to ensure timely and accurate delivery of course content updates.
- Increased user satisfaction by promptly addressing and resolving helpdesk tickets related to the LMS.
- Conducted thorough assessments of LMS effectiveness, identifying areas for improvement and implementing necessary changes.
- Reduced technical issues by consistently maintaining and updating the LMS software, ensuring optimal performance.
- Boosted course completion rates through effective communication and timely support for users facing difficulties navigating the platform.
Senior Care Specialist
Uniorbit Technologies Pvt Ltd.
Bengaluru, Karnataka
2 2022 - 05.2022
- Resolving Customer Issues
- Implemented creative solutions for challenging behaviors among clients with dementia or other cognitive impairments, minimizing distress while maintaining dignity.
- Provided customers with detailed information on company products, services and materials.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
CC- Escalation Desk Case Manager
Myntra Designs Pvt Ltd.
Bengaluru, Karnataka
09.2021 - 02.2022
- Resolving high end customer's escalated issues
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Lecturer in Mechanical Engineering Dept.
VPM Polytechnic Bagalkot
01.2015 - 06.2019
- Handling Mechanical Engineering subjects for diploma students
Education
Bachelor's in Mechanical Engineering -
Sahyadri College of Engineering
Mangalore, KA 08.2010 - 05.2014
Pre-University College - undefined
Basaveshwara Science College
Bagalkot, KA 06.2008 - 05.2010
S.S.L.C - undefined
B.V.V.S Boys High School
Bagalkot, KA 06.2009 - 05.2010
Skills
Fresh Desk
Conclusion
I do here by conclude that as per my knowledge the above mentioned all the information are true, complete and considerable.
Extracurricularachievements
- University level Table Tennis player
- Chess player
- More than 100 awards in art and paintings
- Participated in art exhibition
Languages
English
Kannada
Hindi
Timeline
Learning Management System Administrator
Accenture
05.2022 - Current
CC- Escalation Desk Case Manager
Myntra Designs Pvt Ltd.
09.2021 - 02.2022
Lecturer in Mechanical Engineering Dept.
VPM Polytechnic Bagalkot
01.2015 - 06.2019
Bachelor's in Mechanical Engineering -
Sahyadri College of Engineering
08.2010 - 05.2014
S.S.L.C - undefined
B.V.V.S Boys High School
06.2009 - 05.2010
Pre-University College - undefined
Basaveshwara Science College
06.2008 - 05.2010
Senior Care Specialist
Uniorbit Technologies Pvt Ltd.
2 2022 - 05.2022
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