Logamanikandan N
Coimbatore
Summary
- Experience of 7+ years in customer, client and technical services.
- Managing escalations from the team and understanding the technical aspect of customer's / client's complaint.
- Having an experience of handling a team of 5-7 members.
- Providing intermediate support to manager.
- Guiding team for achieving the daily, weekly and monthly targets and motivating them.
- Providing process training to new comers.
- Formulate monthly reports and presenting to the management team.
Overview
8
8
years of professional experience
Work History
Senior Relationship Manager
Mahindra Holidays & Resorts India Ltd
Coimbatore
11.2016 - Current
- Daily monitoring of the organization's Client Support inboxes and other inboxes
- Cold Calling which includes the Tele calling and fixing the Appointment with the Prospects
- Converting the Leads which is given by the Organization
- Educating the Client about the Planning of the Holidays
- Resolving the Client Queries directly in the Client place
- Providing Office Management support, as required
- Liaise closely with other internal departments
- Ensure the quality and integrity of the data on the system is maintained
- Any other duties commensurate with the nature and position of the post
- Club Mahindra zonal top Frontline financial year 2018- 2019
Education
MBA - Marketing and operations
Anna University
01.2016
B.COM -
Bharathiar University
01.2013
Skills
- Good Communication Skills
- Ability to work under pressure
- Cold Calling
- Creativity
- Problem Solving
- Active listener
- Positive mindset
- Ability to learn
- Work efficiently
- Proactive approach
- Practical approach
- High level of enthusiasm
- Focus on achieving goals
- Focus on objectives
- Punctuality
- Sincerity
Disclaimer
I declare that all the information furnished above is true to the best of my knowledge and belief. No information has been concealed by me, which may lead to cancellation of my candidature for the recruitment at any time.
Awards
Club Mahindra zonal top Frontline, 2018-2019
Club Mahindra zonal top frontline FY 2023
Club Mahindra best RM winner FY 2023
Club Mahindra zonal top frontline FY 2024
Languages
- English
- Tamil
Languages
English
Beginner
A1
Tamil
Beginner
A1
Timeline
Senior Relationship Manager
Mahindra Holidays & Resorts India Ltd
11.2016 - Current
MBA - Marketing and operations
Anna University
B.COM -
Bharathiar University