Logan Nelson
Kokomo
Summary
Developed leadership and strategic planning skills in a fast-paced sales environment, fostering collaborative team culture and driving sales performance. Skilled in customer relationship management and market analysis, with a focus on achieving targets seeking to transition into a new field where these skills can be effectively utilized.
Experienced with driving sales growth and managing branch operations. Utilizes strategic planning and effective team leadership to achieve sales targets—track record of improving customer satisfaction and fostering a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Branch Manager
College Works Painting
02.2025 - 05.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Customer Service Manager
L&M Recreation
05.2022 - 08.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Operations Team Member
Lowe's
04.2024 - 06.2024
- Enhanced team productivity by scheduling and delegating tasks effectively.
- Followed shipping and receiving procedures for goods and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
No Degree - Sports Management And Communication
Indiana University, Bloomington
Bloomington, IN05-2028
High School Diploma -
Western High School
Russiaville, IN05-2024
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Relationship building and management
- Friendly
- Reliable
- Attention to detail
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Branch Manager
College Works Painting
02.2025 - 05.2025
Operations Team Member
Lowe's
04.2024 - 06.2024
Customer Service Manager
L&M Recreation
05.2022 - 08.2024
No Degree - Sports Management And Communication
Indiana University, Bloomington
High School Diploma -
Western High School
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