LOHITH T.S.
Tirupati
Summary
To associate with a progressive organization where my skills are realized, and my knowledge can be enhanced for the benefit of the organization, as well as for my personal growth.
A total of 7 years of experience in the corporate sector, of which 3 months of experience were in the role of Technical Support Engineer. Extensive knowledge in handling incidents, problem tickets, and seeing them to closure. Excellent communication, analytical, and interpersonal skills. Experience in working with clients across multiple countries, like the U.S., U.K., and Australia. Hands-on experience in handling insurance claims. Worked on operational tools like Next Gen, UCMS, AVAYA, and G-SUITE. Experience working in different domains, like Medical, Consulting, and Fashion & Retail. Successful Consultant promotes aggressive drive toward organizational change through research, optimization and systems development. Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting business operations. Focused on reducing costs, streamlining processes and maximizing resource utilization. Dedicated professional knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Consultant
Allstate
Bangalore
05.2023 - Current
- Allstate India Private Limited is working for a U.S. voice process for an insurance firm. Under Casualty CCO (Centralized Claims Operations) subgroups 7, 8, and 9, roles and responsibilities:
- Managed and maintained accurate records of insurance claims and client information, ensuring compliance with company procedures and regulations.
- Processed and verified insurance documents with a high degree of accuracy, enhancing the integrity of claims and billing records.
- Reduced processing time for insurance claims by 15% through the implementation of a new record management system, improving operational efficiency.
Child Care Consultant
WorkPlace Options
Bangalore
12.2021 - 04.2023
- Handled customer inquiries through email, chat, calls and online support tickets, ensuring timely and accurate responses.
- Resolved complex customer issues by researching and providing comprehensive solutions, maintaining high customer satisfaction ratings.
- Assisted with account management, order processing, and troubleshooting, ensuring customer needs were met efficiently.
- Collaborated with cross-functional teams to improve support processes and enhance customer experience.
- Utilized CRM software to track and document customer interactions, ensuring a clear and organized communication history.
- Contributed to a knowledge base by creating and updating FAQs and support articles, empowering customers to find solutions independently.
- Conducted through research to address clients' specific needs related to their children, offering tailored advice and support to improve daily living.
Technical Support Engineer
CA-ONE
Bangalore
09.2021 - 11.2021
- Ticket handling through the G Suite chat platform.
- Identifying the root cause of the problem and providing chat support to users and stakeholders.
- Providing resolutions on the G Suite chat platform and emails by sending users relevant manuals depending on the problems faced.
- Coordinate with the onshore and offshore teams regarding the tickets and the progress.
- On-call support if the incident or problem persists by guiding them step by step through the user manual guide.
- Communication across the stakeholders about the Incident lifecycle and closure of Incident
Executive - Senior & Junior
CBAZAAR & AEGIS
Bangalore
09.2016 - 10.2019
- Background verification process
- Outbound calls to enquire about the candidates
- Outbound calls for product sales and cold calling for sales
- In bound calls to address customer queries
Education
B.E. (CSE) -
Prathyusha Engineering College
11-2020
Intermediate -
Narayana Jr. College
01.2012
S.S.C -
Kendriya Vidyalaya
01.2010
Skills
- Customer service
- UCMS
- G-Suite
- Insurance claims
- Document verification
- Problem solving
- Team collaboration
- Research skills
- Attention to detail
- Operational efficiency
- Clear communication
- Collaborative teamwork
- Strategic thinking
- ServiceNow
- Next Gen
- Sales skills
- Marketing
Certification
- Power BI Certified Professional
- G-Suite Certified Professional
Accomplishments
- STAR PERFORMER OF THE MONTH
- 08/22
- 12/22
- Target Closed, 3 Consecutive Months
- Best Employee Awards
- 2019
- 2017
- 2024
- 2025
Languages
- Telugu
- Tamil
- Hindi
- English
- Kannada
Hobbies and Interests
- Badminton
- Traveling
Education Summary
- B.E. (CSE), Prathyusha Engineering College, Anna University, 05/01/21, 70%
- Intermediate, Narayana Jr. College, Board of Intermediate Education, 05/01/12, 72%
- S.S.C, Kendriya Vidyalaya, Central Board of Secondary Education, 05/01/10, 5.6
Personal Information
- Father's Name: G. SRINIVAS
- Gender: Male
- Marital Status: Married
Timeline
Associate Consultant
Allstate
05.2023 - Current
Child Care Consultant
WorkPlace Options
12.2021 - 04.2023
Technical Support Engineer
CA-ONE
09.2021 - 11.2021
Executive - Senior & Junior
CBAZAAR & AEGIS
09.2016 - 10.2019
B.E. (CSE) -
Prathyusha Engineering College
Intermediate -
Narayana Jr. College
S.S.C -
Kendriya Vidyalaya