LOKENDRA SINGH
Jaipur
Summary
Astute team player dedicated to customer satisfaction and retention. Possesses superior communication skills coupled with strong problem-solving and conflict-resolution abilities. Reliable Inside Sales person with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Inside sales executive
BookMyForex (BMF)
Gurgaon, India
09.2023 - Current
- Working as a Sales executive where I have got to learn about values and ethics of the currencies all around the globe.
- Improved team performance by sharing successful tactics during internal workshops or informal coaching sessions with colleagues seeking guidance on specific challenges faced during prospecting or closing deals.
- Consistently met performance metrics such as call volume, talk time, and deal closure rates, contributing to the overall success of the sales team.
- Boosted customer satisfaction by providing timely and accurate information about products, pricing, and promotions.
Travel Sales Consultant
Pick Your Trail (PYT)
10.2022 - 07.2023
- Proactively actioned telephone, email, and chat inquiries to maximize conversion rates
- Supported services throughout peak periods by working fully flexible shift patterns and offering excellent customer service
- Assisted customers with varying questions using product knowledge and service expertise
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Volunteer
09.2021 - 01.2022
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Met with other volunteers and program leaders to discuss new services
- Helped to organize and manage events and projects
- Supported engaging and fun events by helping with organization and planning.
Education
BBA: management - Airline and Airport management -
Lovely Professional University
Phagwara, PB 09.2020 - 05.2023
BBA: Business Management - undefined
Lithuania Business University of Applied Sciences
Klaipeda, Lithuania 09.2023 - 05.2023
High School Diploma -
N.M. International School
Jaipur, India 04.2001 -
Skills
Written communication
Customer care
Public speaking
Teamwork and Collaboration
150 calls per day
Objection handling
Upselling and Cross Selling
Customer Relationship Building
Dispute resolution
Performance Analysis
Timeline
Inside sales executive
BookMyForex (BMF)
09.2023 - Current
BBA: Business Management - undefined
Lithuania Business University of Applied Sciences
09.2023 - 05.2023
Travel Sales Consultant
Pick Your Trail (PYT)
10.2022 - 07.2023
Volunteer
09.2021 - 01.2022
BBA: management - Airline and Airport management -
Lovely Professional University
09.2020 - 05.2023
High School Diploma -
N.M. International School
04.2001 -