CRM Software
Lokesh Grover
Operations/Client Servicing
Gurgaon
Summary
Results-oriented Operations & Client Servicing professional with experience in managing day-to-day operations, client coordination, query resolution, and process execution. Skilled in maintaining strong client relationships, handling escalations, coordinating with internal teams, and ensuring timely completion of tasks as per business requirements. Strong communication, problem-solving, follow-up, and organizational skills with a customer-focused approach. Capable of managing multiple responsibilities efficiently while maintaining service quality, accuracy, and client satisfaction.
Overview
12
12
years of professional experience
Work History
Operations Client Travel Servicing & Events
La Esperanza Travel LLP
05.2023 - 11.2025
- Managed a portfolio of corporate accounts, including AISIN, DEHAAT, ACPL VOYANTS, INDUS, and other mid-sized businesses.
- Drove corporate client acquisition by identifying prospects, building relationships, and converting opportunities into active accounts.
- Coordinated with hotels, vendors, transport partners, event teams, and other service providers.
- Maintained regular communication with clients and provided updates throughout the travel/event process.
- Resolved client queries and service issues promptly while maintaining strong satisfaction across corporate accounts.
- Managed invoicing, payment follow-ups, outstanding balances, and account reconciliation for corporate clients.
- Managed bookings, confirmations, amendments, cancellations, and other operational requirements.
- Built strong client relationships through professional communication, proactive follow-up, and quality service.
- Supported end-to-end execution of travel and event requirements while maintaining a high level of client satisfaction.
Corporate Event Coordinator
LIVXS by Shiva Rana - LIVXS
11.2022 - 05.2023
- Coordinated end-to-end corporate events, from initial planning and preparation to on-ground execution.
- Managed vendor coordination to align bookings, service timing, and delivery expectations for each event.
- Understood client requirements and coordinated event activities according to their expectations and objectives.
- Prepared event schedules and task lists to keep internal teams aligned on deadlines and deliverables.
- Managed multiple vendors and service providers to ensure smooth and timely event execution.
- Handled last-minute changes, client requests, and on-ground issues with quick and practical solutions.
- Conducted regular follow-ups with vendors and stakeholders to ensure all arrangements were completed on time.
- Focused on delivering seamless event experiences while maintaining client satisfaction and service quality.
Operations Coordinator
Meddo Health
07.2022 - 11.2022
- Processed customer interactions daily while answering product and purchase questions.
- Recommended products based on customer needs and preferences to improve buying confidence.
- Introduced promotions and new products to strengthen customer engagement and support conversion.
- Handled cash register transactions, including cash and credit card payments, with careful payment processing.
- Tracked pricing, stock, and inventory codes to keep merchandise labeling organized and current.
- Developed sales plans, monitored sales trends, and mentored junior staff to support market growth and team performance.
Sr Travel Operation Executive
Fareportal India Pvt. Ltd.
02.2019 - 01.2022
- Managed advance and last-minute bookings while maintaining accurate passenger records and database updates.
- Resolved passenger booking issues promptly and delivered consistent customer service across post-booking support.
- Monitored airline schedules and posted timely website updates to keep travelers informed.
- Prepared internal reports in MS Office to support sales tracking and operational review.
- Collaborated with cross-functional teams on process improvements, customer engagement, and business development initiatives.
Ticketing Executive
Onkar infotech
08.2013 - 08.2016
- Handled sales-related queries by email and phone, resolving issues promptly for corporate customers.
- Coordinated with internal departments and managed backend follow-up to keep requests moving smoothly.
- Booked tickets on Amadeus and applied airline fare rules while handling disputed PNR data.
- Updated sales reports, handled sales-related emails, and supported customized deals for existing customers.
- Supported corporate customers, handled ad hoc booking needs, and delivered cross-sell opportunities when required.
Education
Bachelor of Commerce -
IEC University
Himachal Pradesh08-2019
12th -
HBSE
Faridabad04-2010
10th -
HBSE
Faridabad04-2008
Skills
Operations Management
Key account management
Travel Operations & Coordination
Event Planning & Execution
Client acquisition
Client Servicing & Relationship Management
GDS (Amadeus, Galileo and Sabre)
Travel booking management
Itinerary management
Ticketing operations
Cross-selling
Additional Information
- Languages: English, Hindi
- Availability: Immediate / 10 days
- Preferred Location: India
- Willing to Travel: Yes
Software
MS Excel
Outlook
Google Workspace
Amadeus
Galileo
Sabre
Interests
Event Planning & Management
Networking & Building Professional Relationships
Team Collaboration
Exploring New Business Opportunities
Music & djing
Timeline
Operations Client Travel Servicing & Events
La Esperanza Travel LLP
05.2023 - 11.2025
Corporate Event Coordinator
LIVXS by Shiva Rana - LIVXS
11.2022 - 05.2023
Operations Coordinator
Meddo Health
07.2022 - 11.2022
Sr Travel Operation Executive
Fareportal India Pvt. Ltd.
02.2019 - 01.2022
Ticketing Executive
Onkar infotech
08.2013 - 08.2016
10th -
HBSE
12th -
HBSE
Bachelor of Commerce -
IEC University