Lova Phanindra Sai Anaparthi
Visakhapatnam
Summary
Experienced Property Manager in branch Operations/Hotel services with a demonstrated history of working experience in hospitality industry since 5 years. Skilled in Operations management, preventive maintenance planning, tenant retention and tenant dispute resolution, resulting in improved tenant satisfaction scores. A results-driven professional committed to delivering exceptional property management services and driving revenue growth for the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
DTwelve Spaces Pvt. Ltd
Hyderabad
02.2022 - Current
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
CRM
Mango Motors pvt. Ltd
Visakhapatnam
09.2020 - 01.2022
- Answered customer queries and handled complaints.
- Managed customer databases, ensuring accuracy and completeness of information.
- Developed processes for efficient data entry into the CRM system.
Front Office Executive
OYO
Visakhapatnam
08.2018 - 03.2020
- Welcomed large volume of guests and improved overall customer service.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Provided customer service support to clients over the phone and in person.
- Managed customer complaints and rectified issues to complete satisfaction.
Restaurant Steward
ITC Hotels
Visakhapatnam
09.2017 - 08.2018
- Greeted guests and provided menus.
- Assisted in serving drinks and foods to patrons.
- Responded promptly to guest inquiries or complaints regarding food quality or services rendered.
- Processed payments using POS system accurately and efficiently.
- Assisted in training new employees in proper etiquette for waitstaff duties.
- Communicated effectively with kitchen staff about orders placed by guests.
Education
Bachelor's in Bsc - Computer Science
Andhra University
visakhapatnam01-2021
Diploma in Hospitality Management -
Franklin institute
08.2017
Skills
- Communication skills
- Computer skills
- Customer service
- Skilled Multi-Task
- Financial Budgeting and Reporting
- Microsoft Excel
- Business development
- Team Management (2 years)
- Staff Management
- Maintenance Scheduling
Additional Information
In recent years, I have developed a diverse set of leadership and management skills that will enable me to hit the ground running in this position assist the senior management team in delivering high-quality efficient, and effective operations.
Personal Information
- Industry: Business Operations, Hospitality & Tourism, Management, Other, Sales, Travel, Airlines, Railways
- Career Level: 2-5 years experience
- Date of Birth: 08/22/99
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Certification
Trained in Frankfinn institute for Hospitality Travel Management and customer service with practical classes for hotels and airports and having certification in HTCs & Galileo in travel and tourism
Timeline
Property Manager
DTwelve Spaces Pvt. Ltd
02.2022 - Current
CRM
Mango Motors pvt. Ltd
09.2020 - 01.2022
Front Office Executive
OYO
08.2018 - 03.2020
Restaurant Steward
ITC Hotels
09.2017 - 08.2018
Bachelor's in Bsc - Computer Science
Andhra University
Diploma in Hospitality Management -
Franklin institute
Trained in Frankfinn institute for Hospitality Travel Management and customer service with practical classes for hotels and airports and having certification in HTCs & Galileo in travel and tourism
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