Lovely
Hospitality, Cooking & Tourism
Ambala, Haryana,India
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
8
8
years of professional experience
Work History
Relationship Manager
Pathshala Education (Learn And Grow Edusoft LLP)
Rajkot , India
2022.04 - Current
- Generated new business and referral clients in Organisation
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Worked with Teacher, Studio and Sales departments to facilitate communication and deliver personalized solutions to customers.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Educated customers about Pathshala Products and processed purchases.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Developed strategic plans for day-to-day operations.
Cooking & Serving
Jayam Restaurant Pvt Ltd
Singapore , Singapore
2020.11 - 2022.12
- Chopped vegetables, butchered meats and whisked sauces to prep food for service.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Head of the Department
BINORI – A boutique hotel!
Ahmedabad , India
2019.07 - 2019.10
- Communicated with managers of other departments to maintain transparency.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Receptionist
Krishna Lounge
Panipat , India
2012.08 - 2017.02
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided callers with address, directions, company website and related information.
- Coordinated catering and set up conference rooms for corporate and client meetings.
Education
School - Matriculation
Matriculation
Haryana BoardStd (10+2) -
Senior Secondary Examination
HaryanaDiploma - Computer And Information Technology
Diploma in Computer Information Technology
Durana, AmbalaDiploma - Tourism And Hospitality
Himalayan Garhwal University (UEI Global College)
Chandigarh, IndiaAdvance Diploma - Hospitality And Tourism
International Management And Sports College
SingaporeHigher Diploma - Hospitality And Tourism
International Management And Sports College
SingaporeSkills
New business generation
Timeline
Relationship Manager
Pathshala Education (Learn And Grow Edusoft LLP)
2022.04 - Current
Cooking & Serving
Jayam Restaurant Pvt Ltd
2020.11 - 2022.12
Head of the Department
BINORI – A boutique hotel!
2019.07 - 2019.10
Receptionist
Krishna Lounge
2012.08 - 2017.02
School - Matriculation
Matriculation
Std (10+2) -
Senior Secondary Examination
Diploma - Computer And Information Technology
Diploma in Computer Information Technology
Diploma - Tourism And Hospitality
Himalayan Garhwal University (UEI Global College)
Advance Diploma - Hospitality And Tourism
International Management And Sports College
Higher Diploma - Hospitality And Tourism
International Management And Sports College
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