Lovepreet Kaur
New Delhi
Summary
Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry. Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
Modicare
New Delhi
08.2023 - 02.2025
- Promptly responded to customer inquiries via phone, email or in person.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Resolved customer complaints in an efficient and courteous manner.
- Strengthened customer retention by offering discount options.
Sales Consultant
Policy Bazaar
Gurgaon
07.2018 - 09.2020
- Provided expert advice on risk management and helped clients choose the appropriate level of coverage.
- Reviewed investment policies periodically to ensure they meet customer needs.
- Exceeded assigned sales and retention targets each quarter by upselling investment products.
Education
High School Diploma -
Banasthali Public School
New Delhi03-2015
Pursuing Journalism - Reporting Information
ISOMES
Noida Sector-16Skills
- Customer service
- Sales techniques
- Sales support
- Issue resolution
- Call management
- Product knowledge
- CRM software
- Customer retention
- Communication skills
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Care Executive
Modicare
08.2023 - 02.2025
Sales Consultant
Policy Bazaar
07.2018 - 09.2020
High School Diploma -
Banasthali Public School
Pursuing Journalism - Reporting Information
ISOMES
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