Music
Loyola Dominic
Lead Systems Engg + Scrum Master
Chennai
Summary
Learning, being in a continuous process, to keep updating with emerging processes & technologies. To seek employment in a growing concern & grow along with the organization to new heights in my career.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Scrum Master + Lead Systems Engineer
Fidelity Investments
Chennai
03.2011 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Managing a application support team, Making sure the application is up and running without any issues.
- To monitor the application with the usage of Splunk and Aternity and to make sure that application is validated before the business starts to fix any issues and making sure there is no impact on the business
- Creating Onenote documents, Knowledge base articles, conducting training then and there
- Performed root cause analysis to provide resolutions for production issues.
- Running analysis on Incident flow, Plan and execute the changes
- Encourage the team to come with ideas to reduce the impact count, create solutions to be available for users
- Automated tasks to reduce labor costs and increase productivity.
- Meet with business leads to discuss on improving the process in day to day scenarios
Subject Matter Expert
Sutherland
Chennai
06.2007 - 08.2010
- Subject Matter Expert – Research and Consult : client: Microsoft
- Second level support for Microsoft customers
- Worked on microsoft products like liveonecare,windows defender.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Improved user productivity and efficiency through system training and support.
Education
B.E - Electrical and Electronics Engg
DMI College of Engineering
08.2004 - 06.2009
Certified Scrum master(Certificant ID: 001138492 Certification Active -
Alliance Scrum
12.2020 - 12.2024
Skills
Windows server adminundefined
Interests
Photography
Timeline
Certified Scrum master(Certificant ID: 001138492 Certification Active -
Alliance Scrum
12.2020 - 12.2024
Scrum Master + Lead Systems Engineer
Fidelity Investments
03.2011 - Current
Subject Matter Expert
Sutherland
06.2007 - 08.2010
B.E - Electrical and Electronics Engg
DMI College of Engineering
08.2004 - 06.2009
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