Lungshang Ten Meet Phinao
Bangalore
Summary
Dynamic and results-driven professional with extensive experience at Interglobe Aviation Limited, excelling in customer service and conflict resolution. Proven ability to enhance passenger satisfaction and streamline operations. Adept in effective communication and leadership, consistently recognized for outstanding service and workflow optimization. Ready to bring creativity and efficiency to new challenges.
Overview
17
17
years of professional experience
Work History
Senior Cabin Attendant
Interglobe Aviation Limited (Indigo Airline)
Bangalore
01.2018 - Current
- Completed training on customer service, conflict resolution, and safety procedures to stay updated on requirements.
- Received consistent appreciation letters from passengers for outstanding service.
- Anticipated passenger needs to enhance comfort and ensure enjoyable flights.
Senior Supervisor
Amrapali Jewels Private Limited
12.2008 - 12.2017
- Resolved customer inquiries and complaints requiring management-level escalation.
- Streamlined workflow processes to reduce project completion times.
- Planned and led team meetings to review business outcomes and convey ongoing priorities.
Sales Executive
Benetton Group
Bangalore
12.2007 - 11.2008
- Identified customer needs to enhance profitability and increase revenue.
- Maintained well-organized, fully stocked, and accurately priced sales areas to maximize sales.
- Established and tracked sales targets for individual team members and overall team performance.
Education
Matriculation -
Board of Secondary Education
ManipurClass 12th -
Council of Higher Secondary Education
ManipurBachelor of Arts -
Delhi University
Skills
- Creative and efficient planning
- Flexibility and adaptability
- Teamwork and collaboration
- Leadership and guidance
- Conflict resolution strategies
- Emergency response coordination
- Rapport building techniques
- Organizational skills
- Time management expertise
- Analytical thinking
- Workflow optimization
- Inventory management systems
- Effective communication
- Long-distance travel readiness
- Pressure management
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Timeline
Senior Cabin Attendant
Interglobe Aviation Limited (Indigo Airline)
01.2018 - Current
Senior Supervisor
Amrapali Jewels Private Limited
12.2008 - 12.2017
Sales Executive
Benetton Group
12.2007 - 11.2008
Matriculation -
Board of Secondary Education
Class 12th -
Council of Higher Secondary Education
Bachelor of Arts -
Delhi University
Personal Information
- Date of Birth: 03/10/90
- Nationality: Indian
- Marital Status: Single
Profile - Languages
- English
- Hindi
- Manipuri
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