LUBNA ARA
Process Lead - S2P
Bangalore
Summary
Diligent and committed to achieving excellence with 13.10 years of experience. Devoted and goal-oriented with a positive outlook; excellent communication skills; flexible in a variety of settings.
Overview
3
3
years of professional experience
2
2
Languages
Work History
The Source to Pay (S2P) - Process Lead
BAYER
08.2022 - Current
- Presently associated with The Source to Pay (S2P) as a Process Lead for GO(Global Operations) for P08 system EME scope
- Ensure team compliance with company policies and procedures. Support and guide team members to ensure they meet their individual targets and KPIs. Generate reports on team performance and provide regular updates to senior management.
- Also responsible to contribute to the harmonization and the optimization of the complete S2P process (from Content creation to payment) within own area of responsibility on a global level, with primary focus, but not limited to, activities performed within the Shared Service Center Delivery Network (SSCDN)
- Conducted root cause analysis, facilitating prompt resolutions to production-related issues or bottlenecks.
Subject Matter Expert - COE
Bayer
Bangalore
12.2020 - 08.2022
- The Source to Pay (S2P) Center of Expertise (CoE) I was responsible to work in close collaboration with the S2P Leadership (GPOs, SDMs, Head of CoE) and IT (inc. external providers) to translate the S2P strategy into concrete measures and drive its implementation and continuous maintenance, in accordance to expected quality, efficiency and compliance levels.
- Also responsible to support the implementation and continuous maintenance of S2P process & system framework, in accordance to defined global standards. Global scope with primary focus, but not limited to, activities performed within the Shared Service Center Delivery Network (SSCDN).
- Also responsible to contribute to the harmonization and the optimization of the complete S2P process (from Content creation to payment) within own area of responsibility on a global level, with primary focus, but not limited to, activities performed within the Shared Service Center Delivery Network (SSCDN)
Education
Bachelor of Commerce
Bishop Cotton Women College
BangalorePU
Bishop Cotton Women College
BangaloreSSLC
St. Joseph's Convent
BangaloreSkills
Communication Skills
IBM Experience
IBM INDIA PVT LTD, Subject Matter Expertise (Acting Team Lead) – Operations, Currently part of Accounts payable team for Africa region (13 Countries), managing team of 12 members for Invoice Processing and Vendor Reconciliation. Handling weekly and monthly Client calls. Maintained positive and rewarding relationships with Clients. Was Operational Centre(OC) point of contact between IBM and Client. Responsible to maintain the KPI’s of the process Payment On Time (POT), First Pass Yield (FPY), Purchase Order Compliance (POC). Transformations a dynamic go getter and trend setter with domain expertise in Order To Cash – Dispute management / Invoicing / Customer First - Customer Relations Management. Worked with various teams for Xerox client - O2C. Customer First (Customer Relations Management) First Point of contact for the Xerox UK Customers, deals with all the queries related to customers account/invoices. Dispute Management Ireland Dealt with Xerox Ireland customer’s queries on the invoices, and contractual issues. Dispute Management UK Dealt with Xerox UK customers queries on the invoices, and contractual issues. Dispute Management – Williams Lea One of the highest revenue accounts for Xerox was maintained by myself, All High value logs (Value depends upon the debt value of logs received for the month) was worked and approved by the client < 4 days. First time ever we closed Q3 2014 with £ 0 outstanding amount since GO LIVE. Significant Achievements at IBM: Has been awarded STAR AWARD 4 times. I am a part of Fun committee and Corporate Social Responsibility, have organized various team outings and team engagement activities. Have reduced the Williams Lea logs count volumes from 647 avg to 40 avg by the end of Nov’ 14.
Accomplishments
TPA (TOP Performance Award) for 2021, 2022 & 2023
GEM award – Special edition townhall – Q4 2021
R4F award – Q3 2021
Buddy award – Q2 2021
Additional Information
- Have been an active member of S2P PI communications team for GBS IN and GBS Manila.
- DE&I - Played a vital role in Autism hiring in 2023 and also have written articles on Autism & did a GBS Hero video
Link : https://bayernet.int.bayer.com/en/south-asia/india/shared/news/2023/06/15/autism-hiring?forceurllang%20=%20true
Link: https://bayernet.int.bayer.com/en/south-asia/india/shared/news/2022/11/08/a-new-beginning?forceurllang%20=%20true
Timeline
The Source to Pay (S2P) - Process Lead
BAYER
08.2022 - Current
Subject Matter Expert - COE
Bayer
12.2020 - 08.2022
Bachelor of Commerce
Bishop Cotton Women College
PU
Bishop Cotton Women College
SSLC
St. Joseph's Convent
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