Lucky Kumar
Dwarka Daspur
Summary
Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.
Overview
7
7
years of professional experience
Work History
Last Mile Operation Executive
DTDC Express Ltd
Delhi
10.2021 - Current
- Created reports on operational performance metrics for senior leadership review.
- Analyzed customer feedback data to identify areas of improvement in operations.
- Identified potential risks associated with daily operations activities and developed strategies to mitigate them.
- Reviewed customer feedback surveys for insights into improving service delivery processes.
- Performed root cause analysis on process failures to identify opportunities for improvement.
- Communicated with departmental leaders to identify and solve daily operations issues.
Middle Mile Operation Executive
Sri Maruti Express Pvt Ltd
Delhi
01.2021 - 09.2021
- Maintained up-to-date records of all operational activities in accordance with company policies and procedures.
- Analyzed operational data to identify areas of improvement in productivity and cost savings.
- Delegated work to staff, setting priorities and goals.
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Developed and maintained comprehensive MIS reports to facilitate decision-making processes for senior management.
Middle Mile Executive
Delhivery Express Pvt Ltd
Delhi
11.2017 - 03.2020
- Practiced various improvisational techniques to enhance mime performances.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Coordinated with cross-functional teams to ensure smooth operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Bachelor of Science -
MJP Rohilkhand University
Bareilly06-2020
12th -
RSM Inter College
Bijnor03-2015
10th -
Shri Gandhi Inter College
Bijnor03-2013
Skills
- Operational Efficiency
- Scheduling Coordination
- Process Improvements
- Regulatory Compliance
- Tableau
- Excel
- Supply Chain
- Strategic planning and execution
- Supply Chain Management
- Workforce Planning
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Last Mile Operation Executive
DTDC Express Ltd
10.2021 - Current
Middle Mile Operation Executive
Sri Maruti Express Pvt Ltd
01.2021 - 09.2021
Middle Mile Executive
Delhivery Express Pvt Ltd
11.2017 - 03.2020
Bachelor of Science -
MJP Rohilkhand University
12th -
RSM Inter College
10th -
Shri Gandhi Inter College
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