LYDIA KOSHY
Bangalore
Summary
To pursue a challenging career and to enhance my knowledge base, while contributing effectively to the organization. Further, to work in a team and hone new skills and flexibly adapt to the versatile organization and accomplish its goals. Looking for a platform to thrive on creativity and innovation where I can play multiple roles and contribute to the best of my capabilities.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Personal Secretary
Bosch
08.2022 - Current
- Strong ability to communicate clearly and professionally, both verbally and in writing, ensuring smooth interactions with clients, colleagues and stakeholders.
- Demonstrated capability to handle sensitive information with confidentiality and discretion, maintaining trust and integrity in all dealings.
- Handled confidential information with discretion, maintaining trust among high-profile clientele.
- Contributed to a positive work environment by offering assistance to colleagues when needed.
Customer Services Advisor
[24]7.ai company, (AT&T)
02.2021 - 08.2022
- Mobility services – billing and sales respond to chat inquiries, providing quality service to customers and associates inquiring about the availability of. products or status of orders.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first chat and avoid escalation.
- Worked to support the company mission, Used safe working practices and adhered to company protocol at all times.
Education
B - Finance & Accounting
Christ University
Bengaluru, India 04.2001 -
Skills
Team Leadership
Certification
Fundamentals of English Grammar
Languages
English
Malyalam
Kannada
Hindi
Tamil
Awards
DDG Commendation - National Cadet Corps
- Basic Mountaineering Course at Jammu and Kashmir.
- Advanced Mountaineering Course at Darjeeling.
- Thal Sainik Camp (TSC) at Belgaum and other adventure camps
Disclaimer
I hereby declare that the contents of my resume are accurate to the best of my knowledge and verify their authenticity.
Timeline
Personal Secretary
Bosch
08.2022 - Current
Customer Services Advisor
[24]7.ai company, (AT&T)
02.2021 - 08.2022
B - Finance & Accounting
Christ University
04.2001 -
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