M Balgopal
Rourkela
Summary
Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
2
2
years of professional experience
Work History
Telesales Representative
Enser communication
05.2023 - Current
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Escalated concerns or advanced problem calls to management staff.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Telesales Representative
Work India
06.2021 - 01.2023
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
Education
Btech - Electronics And Communication
Biju Patnaik University of Technology
Bhubaneswar08.2023
Diploma - Electronics And TeleCommunications
Utkalmani Gopabandhu Institute of Engineering
Rourkela06.2020
No Degree -
Dav Public School
Rourkela06.2017
Skills
- Outbound and Inbound Calls
- Account Management
- Administrative Duties
- Special Requests
- Ms Office
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
odiya
Bilingual or Proficient (C2)
Timeline
Telesales Representative
Enser communication
05.2023 - Current
Telesales Representative
Work India
06.2021 - 01.2023
Btech - Electronics And Communication
Biju Patnaik University of Technology
Diploma - Electronics And TeleCommunications
Utkalmani Gopabandhu Institute of Engineering
No Degree -
Dav Public School
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