M FAIZAN
Application Support L1
perambur Barracks Road
Summary
To take challenging and creative role in a reputed Organization that would give me enough knowledge and to work for the growth of the Organization and to grow along with the Organization.
Overview
6
6
years of professional experience
Work History
L1 Application Support Executive
Fidelis Corporate Solution Pvt. Ltd.
12.2018 - 06.2022
- Handling and resolving the issues for United India insurance company end users queries and issues through HPSM ticketing tool, Email and Centralized Helpdesk Toll Free number
- Resolving the Insurance issues and queries of end users over the call and closing issues
- Password and resetting’s for the end users if required
- Escalating the issues to Application vendor team wherever necessary for resolution of issues
- Prepared the User’s manual, Help Documentation and Training videos for the application process flow
- Coordinating with Application development team and users for effective resolution of issues
- Daily basis checking check list for all servers whether it is working or not in GC Core and after checking all finally sending mails to the concern persons
- Preparing the Daily report for data maintenance.
Technical Support Engineer
Hitachi Systems India Pvt Ltd
06.2022 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Preparing reports as per clients' request.
Education
THE NEW COLLEGE, AUTONOMOUS
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E.L.M FABRICIOUS HR.SEC.SCHOOL, State Board
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CHRISTIAN HIGH SCHOOL, State Board
Skills
Quick learner
Additional Information
Working as L1 Application Support Executive – in Fidelis Corporate Solution Pvt. Ltd., Handling and resolving the issues for United India insurance company end users queries and issues through HPSM ticketing tool, Email and Centralized Helpdesk Toll Free number., Resolving the Insurance issues and queries of end users over the call and closing issues., Password and resetting’s for the end users if required., Escalating the issues to Application vendor team wherever necessary for resolution of issues, Prepared the User’s manual, Help Documentation and Training videos for the application process flow., Coordinating with Application development team and users for effective resolution of issues., Daily basis checking check list for all servers whether it is working or not in GC Core and after checking all finally sending mails to the concern persons. Preparing the Daily report for data maintenance.
Personal Information
- Total Experience: 3 YEAR 6 MONTHS
- Date of Birth: 01/17/1997
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Areas Of Interest
- Travelling
- Music
- Reading Books
- Volunteering
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Accomplishments
Eliminated customer complaints by 90% through effective problem solving and training of new staff. Awarded “Employee of the Month” for providing excellent ...
Awarded as a excellent year end support from the clients for their smooth work.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
Technical Support Engineer
Hitachi Systems India Pvt Ltd
06.2022 - Current
L1 Application Support Executive
Fidelis Corporate Solution Pvt. Ltd.
12.2018 - 06.2022
THE NEW COLLEGE, AUTONOMOUS
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E.L.M FABRICIOUS HR.SEC.SCHOOL, State Board
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CHRISTIAN HIGH SCHOOL, State Board
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