M MOHAMMED SHAMEEM
Client Relationship Manager
Summary
Dynamic and versatile professional with 3 years of experience as a Health Operations Associate and Customer Support at Accenture & Tech Mahindra. Specializes in healthcare processes, client management, and operational efficiency. Recent MBA graduate in Marketing seeking a challenging opportunity to apply expertise and grow with a forward-thinking organization.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
HEALTH OPERATIONS ASSOCIATE
Accenture
Bengaluru, India
06.2023 - 10.2024
- Resolved over 200+ client queries monthly, ensuring 95% satisfaction rates and minimizing escalations while adhering to HIPAA regulations.
- Analyzed and addressed client issues using CRM tools and the Blue Square platform, streamlining workflows to increase task completion rates by 20%.
- Managed sensitive user data securely, updating thousands of records annually and maintaining compliance with industry standards.
- Collaborated with cross-functional teams in rotational shifts, consistently meeting service-level agreements (SLAs) and operational goals.
AMAZON PROCESS- CUSTOMER SUPPORT ASSOCIATE
Tech Mahindra
Visakhapatnam (Remote)
07.2021 - 09.2022
- Provided top-tier customer support for Amazon's global clients, resolving inquiries with 98% first-contact resolution.
- Managed high-volume calls, emails, and chat interactions, ensuring customer satisfaction and retention.
- Responded to and resolved customer inquiries daily via phone, email, or chat, ensuring high customer satisfaction and adherence to SLA timelines.
- Maintained a professional and empathetic approach during all customer interactions, receiving positive feedback for clarity and supportiveness.
Education
MBA - Marketing Management
Dr.Lankapalli Bullayya College, Andhra University
Visakhapatnam, India 07.2019 - 06.2021
Bachelor of Commerce - Computer Application
MES Kalladi College, Calicut University
Kozhikode, India 05.2015 - 06.2018
Skills
- Operations management
- Exceptional Communication
- Interpersonal Skills
- Data Analysis
- HIPAA Compliance
- EHR/EMR System
- Customer Relationship Tools
- Data Entry and Management
- SLA Management
- Microsoft Proficiency
- Leadership
- Team Management
Timeline
HEALTH OPERATIONS ASSOCIATE
Accenture
06.2023 - 10.2024
AMAZON PROCESS- CUSTOMER SUPPORT ASSOCIATE
Tech Mahindra
07.2021 - 09.2022
MBA - Marketing Management
Dr.Lankapalli Bullayya College, Andhra University
07.2019 - 06.2021
Bachelor of Commerce - Computer Application
MES Kalladi College, Calicut University
05.2015 - 06.2018