Rathish Mani
Service Manager
Coimbatore
Summary
Service Manager & Body shop In-Charge leads service, body shop, and branch operations across a 16–23 member team while driving Rs. 16–25 lakhs monthly revenue. Manages insurance surveyor meetings, TPA approvals, estimation, and final billing, cutting turnaround time by 30% and keeping customer escalations under control. Oversees job distribution, quality control, and body shop P&L to protect throughput and repeat business.
Overview
17
17
years of professional experience
Work History
Service Manager & Body shop In-Charge
Santhosh Autos
01.2021 - Current
- Team: 23 | Revenue:25L | CDMS
- Managed Service & Body shop operations, overseeing branch activities, job distribution, and quality control to ensure seamless service delivery.
- Directly handling insurance surveyor meets, TPA approvals, final estimation & billing - reduced TAT by 30%.
- Led a team of 23, implementing strategies to minimize repeat/comeback visits and enhance customer satisfaction.
- Handling high-value customer escalations, ensuring 95%+.
- Oversaw Body shop P&L, driving revenue growth to achieve turnover of Rs. 25 Lakhs.
Workshop Manager
Kongu Autos Company
01.2018 - 01.2021
- Oversaw 12-bay workshop, achieving 100%+ productivity and reducing TAT by 20% through effective process control.
- Oversaw daily workshop operations, ensuring efficient workflow and adherence to safety standards.
- Managed team performance, providing mentorship and training to enhance skill levels.
- Implemented process improvements that increased productivity and reduced downtime in workshop activities.
Job Controller
Ramani Nissan Pvt Limited
01.2013 - 01.2018
- 5 years as Job Controller managing 20 bays, daily allocation based on skill, bay loading.
- Improved labor utilization, efficiency, first-time fix and controlled repeat repairs.
- Enhanced labor utilization and efficiency, achieving higher first-time fix rates and reducing repeat repairs.
- Trained advisors and technicians on Nissan SOPs and quality standards to ensure compliance and improve service quality.
- Nissan Certified | CDMS / ASIST
Service Advisor
Mitsubishi
01.2010 - 01.2013
- Customer handling, job card opening, estimation, upselling, delivery and retention.
Education
Diploma - Automobile Engineering
Sri Ramakrishna Polytechnic College
Sri.Jayendra Saraswathi Vidhyalaya Matric High Sch01-2010
Skills
Workshop management
Bay loading
Job allocation
Service process audit
TAT management
Insurance claims
TPA handling
Surveyor meets
Warranty claims
Estimation & billing
Accomplishments
Handling Rs.25 Lakhs revenue with 23 member team include branch reduced repeat jobs & promoted from Job controller to Workshop Manager
Timeline
Service Manager & Body shop In-Charge
Santhosh Autos
01.2021 - Current
Workshop Manager
Kongu Autos Company
01.2018 - 01.2021
Job Controller
Ramani Nissan Pvt Limited
01.2013 - 01.2018
Service Advisor
Mitsubishi
01.2010 - 01.2013
Diploma - Automobile Engineering
Sri Ramakrishna Polytechnic College