M Sathish Kumar
Cloud & Infrastructure Operations Lead | Azure | Linux | CI/CD | Banking Domain
Summary
Results-driven Cloud & Infrastructure Specialist with 14+ years of experience managing Azure cloud operations, Linux & Windows environments, and enterprise-scale deployments across banking and financial services. Expertise includes CI/CD pipelines, kernel and VMware upgrades, middleware application support, and incident management up to Level 3. Skilled in using automation tools like Puppet, Tanium, Run Deck, and shell scripting to streamline operations, ensure uptime, and maintain security compliance. Highly collaborative within Agile/Scrum teams, partnering with stakeholders, product owners, and cross-functional groups to deliver reliable, scalable, and secure solutions. Passionate about driving operational excellence through meticulous planning, proactive monitoring, and hands-on technical leadership.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
APAC Cloud Operations Lead
Tata Consultancy Services (TCS)
04.2016 - Current
- Managed Azure Cloud Operations, overseeing virtual machine provisioning, storage, networking, and ensuring high availability of banking systems.
- Designed and executed CI/CD pipelines to automate deployments, improving delivery speed and reliability.
- Performed regular server patching and kernel updates to maintain compliance, security, and minimize vulnerabilities.
- Involved in end-to-end server lifecycle management including new server builds, configuration, migrations, and systematic decommissioning of legacy systems.
- Provided Level 2 and Level 3 support for applications and middleware, addressing complex incidents and ensuring minimal downtime.
- Managed incident and service requests through ServiceNow, maintaining SLAs, documenting root cause analyses, and implementing corrective actions.
- Handled ticket triaging, prioritization, and escalation for critical production issues, collaborating closely with cross-functional teams.
- Supported middleware application environments by troubleshooting deployments, performing health checks, and ensuring stable operations.
- Worked in Agile/Scrum frameworks, taking up tasks from Jira boards, aligning deliverables with product owner requirements, and participating in daily stand-ups and sprint reviews.
Senior Linux / VM Ware System Administrator
USAA - United Services Automobile Association
01.2018 - 01.2022
- Company Overview: Banking
- Collaborated with development teams to troubleshoot and resolve deployment issues.
- Managed monthly kernel patching activities using Puppet orchestration and Red Hat Satellite/Capsule servers to maintain system security and fix vulnerabilities.
- Diagnosed and troubleshot kernel-related issues by analyzing crash dumps, ensuring quick system recovery and minimal downtime.
- Specialized in booting processes, with hands-on experience in resolving booting issues during maintenance and scheduling servers using Patchman based on the application team's requirements.
- Performed tasks related to LVM partitions, including troubleshooting and managing LVM activities such as resizing, extending, and repairing logical volumes.
- Led hardware replacement activities including cache battery, physical drive, memory, and CPU replacements, ensuring system continuity.
- Expertise in networking, including routing, firewall configuration, and network socket statistics analysis, used to troubleshoot and resolve server connectivity issues.
- Strong proficiency in software management using rpm/YUM/DNF tools for updating and installing software, resolving installation issues and maintaining system integrity.
- Demonstrated hands-on experience in server performance optimization and resource monitoring, ensuring efficient use of system resources.
- Banking
Linux System Administrator
Morgan & Stanely
01.2016 - 01.2018
- Company Overview: Banking
- Monitored IT systems and network infrastructure using Sockey tool, proactively identifying and resolving issues to ensure uninterrupted banking operations.
- Managed incident and service tickets in ServiceNow (SNOW), providing timely resolution, documentation, and maintaining compliance with SLAs.
- Escalated critical incidents from Level 1 to Level 2 support, adhering to established protocols to guarantee seamless incident management and communication.
- Utilized Linux expertise to troubleshoot system-related issues, improving overall server stability and performance.
- Collaborated with cross-functional teams to enhance system performance, reduce downtime, and support key financial applications.
- Banking
Software Engineer
Azure IT Solutions
06.2011 - 03.2016
Education
Master of Science - Software Engineering
Vellore Institute of Technology
Vellore, India 04.2005 - 01.2010
Skills
Microsoft Azure platform expertise
VMware administration
Windows Server administration
Linux system administration
Puppet performance skills
Proficient in Tanium
Rundeck administration
Shell scripting proficiency
Vulnerability remediation management
LVM management
Experience with Azure monitoring tools
Sockeye management
Customizable health monitoring
ServiceNow implementation expertise
Jira workflow optimization
Confluence documentation skills
Automated deployment processes
Source code repository administration in Azure Repos
Git repository management
Agile methodology expertise
Scrum methodology expertise
Intermediate application support
Proficient in application troubleshooting
Middleware management
Coordinated secure file transfers
Experienced with GoAnywhere integration
Network routing expertise
Network firewall management
Socket performance evaluation
Secure Shell protocol
Azure Key Vault management
Compliance management
Compliance auditing
Operational runbooks
Standard operating procedures
Overseeing deployment processes
Security patch implementation
System kernel enhancement
VMware version updates
Certifications
- Red Hat Certified System Administrator (RHCSA), 2018
- AWS Certified Solutions Architect – Associate – Amazon Web Services, 2022
- Microsoft Azure Certified Id: ITS-47294672, 2025
Disclaimer
I hereby declare that all information given above is true to the best of my knowledge and belief.
Core Technical Skills
Microsoft Azure (Cloud Operations, VM builds, storage, networking, deployments), VMware, Windows Server, Linux (RHEL, Unix), Puppet, Tanium, Rundeck, Automation using Shell Scripting, Patch Management (Kernel & Security Updates), LVM Administration, Azure Monitor, Sockeye, Custom Health Checks, ServiceNow (Incident, Problem, Change Management), Jira (Agile Backlog, Sprint Tracking), Confluence, CI/CD Pipelines for deployments, Azure Repos, Git for version control, Agile & Scrum methodologies, Level 2 / Level 3 application support with client coordination, Middleware administration, Managed File Transfer (MFT) tools including GoAnywhere, Supporting Banking Applications, Routing, Firewall Configurations, Socket Analysis, SSH for secure remote management, Key Vault for secrets management, Compliance & Auditing, Preparing and executing Runbooks, Reviewing technical procedures with clients prior to activities, Coordinating deployments, patching, kernel upgrades, VMware upgrades
Timeline
Senior Linux / VM Ware System Administrator
USAA - United Services Automobile Association
01.2018 - 01.2022
APAC Cloud Operations Lead
Tata Consultancy Services (TCS)
04.2016 - Current
Linux System Administrator
Morgan & Stanely
01.2016 - 01.2018
Software Engineer
Azure IT Solutions
06.2011 - 03.2016
Master of Science - Software Engineering
Vellore Institute of Technology
04.2005 - 01.2010