Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
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Maanshi Sinha

Bihar Sharif

Summary

Proven leader in banking and quality control, with a track record of enhancing customer satisfaction and streamlining operations at Indusind Bank. Skilled in relationship management and marketing, I excel in creating solutions that generate revenue and improve service quality. My expertise in employee training and account management drives operational excellence and customer loyalty.

Overview

6
6
years of professional experience

Work History

SDM Deputy Manager

Indusind Bank
Bihar Sharif
07.2024 - 12.2024
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Assisted customers with account openings, closings, transfers, payments.
  • Participated in community events related to banking services provided by the bank.
  • Explained benefits of various investment options to help customers fulfill personal investment goals.
  • Managed relationships with tax authorities, bankers and auditors.
  • Performed daily audits of cash drawers, deposits, withdrawals, transfers.

ASDM Assistant Manager

Indusind Bank
Bihar Sharif
06.2022 - 07.2024
  • Supervised branch operations and made continuous improvements in each area.
  • Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
  • Understood and applied selling techniques to open, develop, and close sales, and created product interest by actively cross-selling products and services to pursue customers.

Quality Control Engineer

Emirates polymer industry
Jebel Ali
01.2020 - 02.2022
  • Performed quality control audits on the pre-production supply chain, verifying the continuity of raw materials.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
  • Expanded risk management measures through spot-checking and increased randomization of inspections.

Customer Executive

Intellinet
New Delhi (Gurgaon)
07.2018 - 02.2019
  • Handled customer interactions.
  • Shared best practices and knowledge with colleagues and teams, helping achieve the sales target.
  • Ensured an appropriate collection procedure, maintaining the customer service focus.

Education

Bachelor of Science - Chemistry

DR.Rayees Alam Evening College
Bihar Sharif
12.2019

Diploma - Diploma in Plastics Technology

CIPET
Hyderabad
05.2016

High School Diploma -

Ayodhya Prasad Mahilla College
Bihar Sharif
03.2013

Skills

  • Customer assistance
  • Relationship building and management
  • Sales professional
  • Marketing
  • Banking relationship management
  • Account openings

Accomplishments

  • "Increased departmental efficiency by 30% through process optimization, saving the company 1 Cr annually."
  • "Successfully underwrote loans totaling 10 million with a 98% approval accuracy rate."

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Affiliations

1. Activities (Professional and Community Involvement) 2. Honors and Awards 3. Leadership Roles

  • Professional Organizations:
    Active participant in industry seminars on underwriting and risk management.
  • Community Engagement: Organized financial literacy workshops for underprivileged communities.
  • Team Initiatives: Led a cross-functional team to implement a new underwriting tool that reduced turnaround time by 20%.
    Initiated and managed a knowledge-sharing program within the department.
  • Professional Awards:Recognized as Top Performer of the Year for exceeding underwriting quality metrics.
    Received Client Excellence Award for successfully resolving high-value account disputes.
  • Academic Honors: Graduated with distinction.
  • Chaired monthly meetings as Team Lead in the underwriting department.
  • Represented the organization at industry networking events and conferences.

Timeline

SDM Deputy Manager

Indusind Bank
07.2024 - 12.2024

ASDM Assistant Manager

Indusind Bank
06.2022 - 07.2024

Quality Control Engineer

Emirates polymer industry
01.2020 - 02.2022

Customer Executive

Intellinet
07.2018 - 02.2019

Bachelor of Science - Chemistry

DR.Rayees Alam Evening College

Diploma - Diploma in Plastics Technology

CIPET

High School Diploma -

Ayodhya Prasad Mahilla College
Maanshi Sinha