MADAN GOPAL G
Mysore
Summary
Application engineer with 4.6 years of experience in writing SQL queries and optimizing database performance. Proven ability to deliver value through technical expertise and continuous skill enhancement. Seeking to contribute to an IT organization by leveraging strong analytical and problem-solving skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Technical Support Executive
Wipro Technologies Pvt. Ltd.
Mysore
10.2021 - Current
- Resolved technical issues within ICIMS SAP SuccessFactors hiring platform.
- Resolved functional challenges in background verification portal via SuccessFactors, enhancing user experience.
- Mitigated technical issues on Synergy platform, ensuring timely processing of timesheets and reimbursements.
- Configured, maintained, and troubleshot various application systems.
- Utilized ServiceNow for effective ticketing and issue tracking.
- Analyzed user feedback to pinpoint opportunities for application enhancement.
- Developed SQL queries to generate reports, facilitating issue resolution in application portals.
- Handled invoice discrepancies to ensure smooth processing. for RecruitEx platform processes.
Purchase Executive
SaViThaA Solutions
Mysore
11.2020 - 10.2021
- Evaluated and compared supplier offers to identify optimal options.
- Reviewed product quality to maintain high standards for procurement.
- Assisted procurement team in sourcing and selecting suppliers for various projects.
- Managed processing of purchase orders to enhance efficiency.
- Tracked orders to ensure timely delivery of purchased products.
- Coordinated with vendors to monitor shipment statuses and resolve discrepancies.
- Maintained comprehensive records of delivery information and invoices.
- Attended trade shows to remain informed about industry trends and needs.
Quality Control Lead
Digitaux Technologies Pvt. Ltd.
Mysore
05.2020 - 11.2020
- Trained team members on quality assurance techniques and best practices for improved performance.
- Maintained accurate records of tests and results, ensuring traceability and compliance with quality standards.
- Created comprehensive reports summarizing key findings from inspections and analyses, facilitating informed decision-making.
- Conducted data mining to analyze large databases, generating actionable insights that informed quality improvement initiatives.
Electronic Testing Engineer
Scientific Controls Teckhno Pvt. Ltd
Bangalore
08.2018 - 08.2019
- Conducted product testing on winding temperature, oil temperature, remote indicators, and temperature scanners for transformers, ensuring reliability and performance.
- Collaborated with engineering teams to troubleshoot and resolve issues in electronic components, enhancing product functionality.
- Evaluated product quality to ensure compliance with standards.
- Documented test results and provided technical feedback to peers, contributing to continuous improvement in testing processes.
- Maintained testing equipment, ensuring adherence to safety regulations.
- Inspected finished installations to assess performance metrics.
- Adjusted temperature settings for products based on specified guidelines. according to regional specifications.
Education
MSc. - Electronics
University of Mysore
Hassan, Karnataka01-2018
Skills
- ServiceNow Administration
- Data analysis and querying
- Excel and SQL
- Application configuration
- SAP basics
- Issue resolution
- Financial Reporting
- Data visualization tools
- Effective communication
Certification
- IIRS-ISRO Online course on Basic of RS, GIS, GNSS
- IIRS-ISRO Online course on Basic Geographical Information
- PC Professional
- Diploma in Unix C
- Professional Data Analytics - IPCS GLOBAL
Languages
- English, Expert
- Kannada, Expert
- Tamil, Basic
- Telugu, Native
Projects
- Mobile sales, Provide real-time insights into sales performance., Enable sales reps to showcase products, generate quotes, and place orders directly., We have used software tools like Python and Matplotlib.
- Customers Data, Collect both first-party data (directly from customers) and zero-party data (voluntarily shared by customers) to enrich customer profiles., We have used software tools and libraries like Python, Numpy, Pandas, Matplotlib.
- Blink IT, Visualizes the number of active high and critical severity cases over a specified time period, with customization time frames., Analyzes top-performing products, categories, and brands, highlighting bestsellers and under performers., Here we use Power BI Tools to build dashboards.
Timeline
Technical Support Executive
Wipro Technologies Pvt. Ltd.
10.2021 - Current
Purchase Executive
SaViThaA Solutions
11.2020 - 10.2021
Quality Control Lead
Digitaux Technologies Pvt. Ltd.
05.2020 - 11.2020
Electronic Testing Engineer
Scientific Controls Teckhno Pvt. Ltd
08.2018 - 08.2019
MSc. - Electronics
University of Mysore