Madeeha Tazain
Summary
Dynamic professional with a strong foundation in customer service, developed in fast-paced environments, and a proven track record in effective communication and problem resolution. Expertise in identifying and addressing customer needs while consistently maintaining a calm and professional demeanor. Eager to leverage these skills in a new field, driving positive outcomes and contributing to overall team success. Committed to continuous growth and adapting abilities to meet evolving challenges.
Overview
2
2
years of professional experience
Work History
Google Ads Manager
Regalix
05.2025 - Current
- Developed and optimized Google Ads campaigns to enhance online visibility and engagement.
- Conducted keyword research to identify high-performing search terms and target audiences.
- Analyzed campaign performance data to inform strategy adjustments and improve ROI.
- Collaborated with cross-functional teams to align advertising strategies with overall marketing goals.
- Stayed updated on industry trends and platform updates to maintain competitive edge in digital advertising.
- Established strong relationships with clients, resulting in long-term partnerships and recurring business opportunities.
- Improved client satisfaction with regular communication, progress reports, and prompt issue resolution.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Investigation Specialist
Amazon
03.2024 - 01.2025
- Achievements/Tasks
- Worked varied hours to meet seasonal and business needs. Effectively and routinely balanced multiple tasks at a time to meet the goals of the company and solve the customer queries.
- Multitask between multiple cases and multiple screens.
- Was picked up as support for new hires. Trained and developed new hires in company processes, product knowledge, job role and customer service.
- Successfully conducted in-depth investigations into a variety of cases, utilizing a variety of investigative techniques
- Maintained a calm demeanor and professionally managed issues in busy, high stress situations.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints. Consistently delivered high quality customer service in a professional manner indirectly.
- Used a variety of databases and resources to conduct research and gather evidence
- Worked relentlessly to ensure we are doing the right things for our business, customers, and teammates.
- Developed and implemented surveillance plans to monitor suspects and know abusive behavior.
- Conducted thorough investigations on customer complaints and escalated issues to appropriate departments.
- Analyzed data trends to identify potential fraud and mitigate risks effectively.
- Collaborated with cross-functional teams to gather information and resolve incidents promptly.
- Utilized investigative tools and software to enhance accuracy in case management.
- Maintained detailed documentation of findings and recommended actions for process improvement.
- Supported development of standard operating procedures to streamline investigation processes.
- Provided insights on operational improvements based on investigation outcomes and trends observed.
- Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
Education
B.Tech - Information Science and Engineering
Poojya Dodappa appa college of engineering
06.2023
PUC - PCMB
Gurukul Ind. PU college of science
03.2019
SSLC - undefined
St Joseph's Convent girls high school
03.2017
Skills
- Quality assurance audits
- Customer engagement
- Typing speed of 40 WPM
- Advanced MS Office skills
- Effective client communication
- Analytical decision making
- Customer acquisition
- Organizational time strategies
- Cross-functional teamwork
- Strong verbal communication
LANGUAGES
English Full Professional Proficiency
Urdu Professional Working Proficiency
Hindi Full Professional Proficiency
Kannada Professional Working Proficiency
INTERESTS
Listening to music, Playing Badminton, Watching movies, Travelling, Food
Timeline
Google Ads Manager
Regalix
05.2025 - Current
Investigation Specialist
Amazon
03.2024 - 01.2025
PUC - PCMB
Gurukul Ind. PU college of science
SSLC - undefined
St Joseph's Convent girls high school
B.Tech - Information Science and Engineering
Poojya Dodappa appa college of engineering