Madhan P
Risk&Control Analyst
Chennai,TN
Summary
Detail-oriented Risk and Control professional with strong expertise in KYC operations, risk management frameworks, and regulatory compliance. Experienced in conducting Control & Monitoring reviews and quality checks for medium to high complexity processes with significant inherent risk. Proficient in identifying control gaps, assessing adherence to Manager Control Assessment (MCA) standards, and supporting the design and implementation of effective controls. Demonstrated ability to work collaboratively with global teams, escalate control failures, and ensure process changes align with compliance and KYC requirements. Skilled in control tracking, reporting, and enhancing the control environment in alignment with evolving regulatory expectations.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Subject Matter Expert
Tata Consultancy Services
06.2024 - Current
- Coordinating workflow for KYC operations and delivering structured training to new joiners.
- Delivered timely reporting and insights through the Risk & Control system, contributing to control tracking and analysis.
- Monitoring SLA adherence and ensuring timely delivery of operational and quality control reports.
- Collaborated with onshore and offshore teams to ensure alignment on process changes, control design, and execution.
Senior Process Associate
Tata Consultancy Services
05.2022 - 05.2024
- Conducted alert investigations for high-risk AML cases and ensured compliance with internal and regulatory policies.
- Participated in training sessions and team meetings to stay updated on process updates and regulatory expectations.
- Maintained comprehensive documentation of case investigations for audit purposes.
- Collaborated with internal departments to streamline resolution workflows and reduce delays.
- Identified and documented control gaps, quality failures, and process improvement opportunities; provided timely feedback to supervisors.
Associate Analyst
Wipro Digital Operations and Platforms
10.2020 - 05.2022
- Analyzed financial and credit documentation for commercial and bilateral loan processing.
- Handled transactional exceptions and ensured timely postings in financial systems.
- Reviewed and validated loan documents for accuracy and compliance.
- Liaised with underwriters to expedite mortgage processing.
- Managed SLA timelines and implemented quality assurance checkpoints.
Senior Customer Service Executive
Teleperformance
09.2019 - 10.2020
- Delivered high-quality customer service and resolved client queries with professionalism.
- Assisted in backend banking operations and contributed to customer satisfaction metrics.
- Handled account-related inquiries and followed up on service escalations.
Education
Bachelor of Commerce - Corporate Secretaryship
Agurchand Manmull Jain College
Skills
- MS Office, Excel, Word, Powerpoint
- KYC Documentation
- AML Analysis
- Risk Assessment
- Training and mentoring
- Customer focus
- Problem-solving
- Effective communication
- Adaptability and flexibility
Personal Information
Achievements And Awards
- Recognized as a ‘KYC Superstar’ for outstanding performance, exceeding contribution targets, and ensuring prompt task completion.
- Received Inspiring Performance award for mentoring and supporting new team members to deliver results on time.
Timeline
Subject Matter Expert
Tata Consultancy Services
06.2024 - Current
Senior Process Associate
Tata Consultancy Services
05.2022 - 05.2024
Associate Analyst
Wipro Digital Operations and Platforms
10.2020 - 05.2022
Senior Customer Service Executive
Teleperformance
09.2019 - 10.2020
Bachelor of Commerce - Corporate Secretaryship
Agurchand Manmull Jain College
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