Madhav Desai
Mumbai, Maharastra
Summary
Experienced IT professional in the insurance industry, focused on implementing core systems and leading digital transformation projects. Demonstrated success in managing bancassurance relationships and enhancing channel partnerships. Shifted to software implementation to leverage a deep interest in technology.
Overview
13
13
years of professional experience
Work History
Associate Vice President, IT Core Implementations
SBI General Insurance
Mumbai
03.2023 - Current
- Deploying new insurance core system (TCS BaNCS) for organization.
- Orchestrated new product development through detailed requirement analysis and documentation. Oversaw all development phases while negotiating delivery schedules with stakeholders. Facilitated user acceptance testing to ensure product stability post-launch. Conducted comprehensive stakeholder reviews to align project objectives and expectations.
- Spearheaded customer communications initiative as part of new core implementation team.
Coordinated design and delivery of policy PDFs for comprehensive product range.
Executed digital and physical communication strategies for internal and external audiences. - Functions as the primary liaison for data warehouse specifications with the core implementation team while contributing to core development.
- Collaborate with external and internal stakeholders, including software service providers, underwriters, process and product management teams, and compliance and operations teams, to accomplish unified goal of developing fully functional system.
Chief Manager, Key Relations
ICICI Lombard GIC Ltd
Mumbai
03.2015 - 03.2023
- Managed relationships with channel partners to uphold service excellence. Collected and assessed market feedback, implementing insights into company operations.
- Enhance market share by managing competition among channel partners.
- Discovered new business prospects by leveraging existing and new partnerships. Advised partners on various projects aimed at creating additional revenue streams.
- Revamped existing business processes through digitization initiatives. Recommended strategic partners for digitizing insurance selling and booking systems. Planned and executed digital transformation projects to enhance operational efficiency.
- Engage with partner team and company’s in-house team to define business requirements and enhance system development at partner end.
- Supported channel partners in managing insurance business bookings, payouts, claims, and compliance matters.
- Disseminated value penetration, unit penetration, and market share reports to stakeholders at country level. Prepared business performance reports by collecting, analyzing, and summarizing data and trends.
- Establish deliverables for entire team and individual members while assigning tasks according to expertise
- Evaluating assigned responsibilities and performing regular performance appraisals to enhance performance management.
Software Test Engineer
Finlogic Technologies India Pvt. Ltd
Surat
07.2012 - 06.2013
- Assessed and analyzed client requirements to facilitate effective implementation.
- Interacted with clients to ensure successful product delivery.
- Developed high-level scenarios outlining project objectives and guiding strategic decisions.
- Executed and maintained functional and technical test cases per the test plan.
- Conducted database, GUI, functional, compatibility, integration, and regression testing.
- Prepared documentation with suggestions to enhance application quality.
- Provided domain training to new employees on project specifics.
Education
MBA - Marketing Management
ICFAI Business School, Hyderabad (IBS-Hyderabad)
Hyderabad02-2015
Bachelor of Engineering - Computer Engineering
Sarvajanik College Of Engineering & Technologies
Surat05-2012
Skills
- Insurance Core Systems
- General and Health Insurance
- Business Analysis
- Software Project Management
- Customer Relationship Management
- Digital Transformation
- Stakeholder Management
- Team Management
- Effective Communication
- Critical Thinking
Affiliations
- Recently promoted to fatherhood, I have always been active in sports, I have a particular interest in history as a subject.
- We friends run a charitable foundation in my hometown, dedicated to the education of underprivileged children.
Accomplishments
- Hospital Daily Cash, the industry's first end-to-end digital business developed and implemented with the existing client, Fullerton India Credit Co Ltd. has become the country's top-selling proposition and a consistent revenue stream for the company
- Recognized as an achiever, JKV-2017, Jit Ka Vishwas; ED’s yearly retail business drive of the year 2017-18
- Recognized as an achiever, UDAAN-2018; SME Product Yearly Business Drive of the Year 2018-19
- Recognized in the organization by the Superlative Performance Award for the Fire Insurance Drive, by the company director, in October 2016
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Beginner (A1)
A1
References
References available upon request.
Timeline
Associate Vice President, IT Core Implementations
SBI General Insurance
03.2023 - Current
Chief Manager, Key Relations
ICICI Lombard GIC Ltd
03.2015 - 03.2023
Software Test Engineer
Finlogic Technologies India Pvt. Ltd
07.2012 - 06.2013
MBA - Marketing Management
ICFAI Business School, Hyderabad (IBS-Hyderabad)
Bachelor of Engineering - Computer Engineering
Sarvajanik College Of Engineering & Technologies
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