Madhav Kothakota
Customer Service Executive
Hyderabad
Summary
Customer service professional offering effective communication and problem-solving skills to assist customers with queries and concerns. Adept at managing high call volumes, resolving issues promptly, and maintaining customer satisfaction in fast-paced environment. Consistently ensures positive customer experience through empathy and active listening.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Executive -
Technoparin Software Pvt Ltd.
07.2022 - Current
- Addressed customer service inquiries efficiently and accurately.
- Facilitated resolution of customer inquiries, feedback, and complaints regarding products.
- Elevated customer experience through quick resolution of service challenges.
- Effectively managed large volumes of calls to assist customers with their queries.
- Engaged with grievances openly and formulated targeted questions to comprehend challenges.
- Evaluated customer satisfaction metrics, detecting trends, and formulating strategies to tackle areas of concern.
- Delivered accurate information to address customer concerns.
- Optimized communication channels between departments, facilitating prompt resolution of customer issues.
- Engaged in continuous professional development to stay updated with industry best practices.
- Managed CRM system rollout, improving data precision and client interactions.
Education
B.Tech - ECE
Vignana Bharathi Institute of Science And Technology
Hyderabad, India 04.2001 -
Intermediate
Sri Gayatri Junior College
Hyderabad, India 04.2001 -
Sri Wastav High School -
SSC
Hyderabad, India 04.2001 -
Skills
- Client support optimization
- Customer call coordination
- Troubleshooting and support services
- Client communication
- Effective feedback management
- Issue resolution expertise
- Team collaboration
- Computer proficiency
Timeline
Customer Service Executive -
Technoparin Software Pvt Ltd.
07.2022 - Current
B.Tech - ECE
Vignana Bharathi Institute of Science And Technology
04.2001 -
Intermediate
Sri Gayatri Junior College
04.2001 -
Sri Wastav High School -
SSC
04.2001 -
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