Summary
Overview
Work History
Education
Skills
Computer competencies
Core management competencies
Hobbies and Interests
Linguistic
Personal Information
Contact numbers
Timeline
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Madhav Pandey

Madhav Pandey

Al Nahda, Sharjah

Summary

Seeking opportunities that would enhance my skills and translate my knowledge and potential into tangible benefits for the organization. I would like to work with a team of talented and committed professionals, in an organization that has a competitive and professional working environment and where intellect, imagination, and achievement are recognized and rewarded.

Overview

9
9
years of professional experience

Work History

Sr. Travel Executive

Dream Chase Services Pvt. Ltd.
09.2021 - 07.2024
  • Providing tailored travel solutions and support for corporate clients, adhering to company policies and travel preferences

Sr. Service Advisor

CALL BA India Pvt. Ltd. (British Airways)
01.2020 - 03.2021
  • Effectively managing customer inquiries and resolving escalated issues with a focus on delivering excellent service

Subject Matter Expert (SME)

US Tech Experts
02.2018 - 11.2019
  • Handling Team, Escalations Calls, and Performing Up-selling over the calls

Sr. Travel Executive

Metaminds Technologies Pvt. Ltd. (Explore Trip)
05.2017 - 01.2018
  • Managing sales calls and delivering exceptional customer service for clients in the US, Canada, and UK travel markets, utilizing extensive knowledge of Amadeus and Sabre systems

Sr. Travel Associate

Fareportal India Pvt. Ltd. (Cheap O Air)
10.2015 - 03.2017
  • Leveraging expertise in Amadeus and Sabre to efficiently manage travel reservations, issue tickets, and handle special requests, while maintaining a focus on sales performance and customer satisfaction

Education

BA - Eco. Hon

01.2011

XII -

01.2008

X -

01.2006

STCW course - marine engineering

Skills

  • Amadeus
  • Sabre
  • Client Relations
  • Travel Arrangements
  • Cultural Sensitivity
  • Microsoft Office
  • Operational efficiency
  • International reservations

Computer competencies

I possess hands-on experience with travel industry-leading tools such as Amadeus, Sabre, Pegasus, and Microsoft Office, which I have utilized extensively in my work. I am eager to further develop my expertise, particularly in advanced functionalities of these tools, while remaining open to learning new technologies that can enhance operational efficiency.

Core management competencies

  • Ability to Organize, Analyze, and Summaries data and information by using appropriate analytical methodologies and frameworks.
  • Quick Adaptability, Potential to be a keen learner and self-motivated person
  • Encouraging active participation and cooperation within the team.
  • Believes in the effective delegation of work among the team members
  • Believes in cessation of task by applying: Analytical and Conceptual thinking

Hobbies and Interests

  • Exploring the Web and Staying Informed on Emerging Technologies
  • Playing Basketball for Fitness and Team Building
  • Engaging in Car Rallies and Automotive Sports

Linguistic

  • English
  • Hindi
  • Punjabi
  • Nepali

Personal Information

  • Father's Name: Mr. Tilak Ram Pandey
  • Date of Birth: 11/06/90
  • Gender: Male
  • Nationality: Indian

Contact numbers

  • +971-505726505, Mobile, UAE
  • +91-8802207110, Mobile, India

Timeline

Sr. Travel Executive

Dream Chase Services Pvt. Ltd.
09.2021 - 07.2024

Sr. Service Advisor

CALL BA India Pvt. Ltd. (British Airways)
01.2020 - 03.2021

Subject Matter Expert (SME)

US Tech Experts
02.2018 - 11.2019

Sr. Travel Executive

Metaminds Technologies Pvt. Ltd. (Explore Trip)
05.2017 - 01.2018

Sr. Travel Associate

Fareportal India Pvt. Ltd. (Cheap O Air)
10.2015 - 03.2017

BA - Eco. Hon

XII -

X -

STCW course - marine engineering

Madhav Pandey