Madhava Reddy BethiReddy
Tanuku
Summary
Dynamic professional with extensive experience in CRM operations and national store management at Reliance Retail Ltd. Demonstrated expertise in data analysis, strategic planning, and process optimization to enhance customer engagement and support business growth. Proficient in SAP and advanced Excel, with strong capabilities in cross-functional collaboration, reporting, and operational efficiency improvement.
Overview
7
7
years of professional experience
Work History
State CRM - Operations
Reliance Retail Ltd
Hyderabad
09.2023 - Current
- Managed and optimized customer relationship management (CRM) operations across the state.
- Coordinated with cross-functional teams to streamline workflows and improve operational efficiency.
- Monitored key performance indicators (KPIs) to track the effectiveness of CRM initiatives and reported findings to senior management.
- Analyzed customer data to identify trends, improve service delivery, and support strategic decision-making.
- Developed and implemented strategies that aligned with organizational goals, and improved customer engagement.
- Collaborated with data analytics teams to leverage data for targeted marketing campaigns and customer segmentation.
Store Manager & National Store Operations
Reliance Retail Ltd
Hyderabad
02.2021 - 09.2023
- Managed daily operations of a retail store, ensuring compliance with company policies, service standards, and sales objectives.
- Implemented data-driven strategies based on customer purchase behavior and sales metrics to improve store performance and customer satisfaction.
- Coordinated with regional and support teams to optimize inventory levels, and ensure smooth supply chain operations.
- Conducted a detailed analysis of sales data and store KPIs to identify operational gaps and implement process improvements.
- Analyzed sales trends and customer feedback to support merchandising and marketing initiatives aligned with business goals.
Operations Trainee
Reliance Retail Ltd
Hyderabad
11.2020 - 02.2021
- Supported daily operations, meetings, and workshops to build cross-functional understanding.
- Observed and learned company policies, procedures, and tools.
- Fulfilled trainee assignments in operations, systems, and team collaboration.
Hotel Intern
Holiday Inn Hotels
Pune
12.2018 - 04.2019
- Assisted in managing guest reservations and ensuring seamless check-in and check-out processes to enhance customer satisfaction.
- Rotated through hotel departments to gain functional understanding of hotel management.
Education
Master of Business Administration (MBA) - HR
Princeton PG College of Management
Hyderabad07.2024
BHMT - Hotel Management & Catering - Technology
Pinnacle IHM
Hyderabad07.2020
Intermediate - MPC
SVKP&PV Junior College
Penugonda03.2017
Skills
- Customer relationship management
- Sales forecasting
- SAP proficiency
- Data analysis
- Microsoft Office Suite
- Advanced Excel skills
- Strategic management
- Business growth strategies
Languages
- English
- Hindi
- Telugu
Timeline
State CRM - Operations
Reliance Retail Ltd
09.2023 - Current
Store Manager & National Store Operations
Reliance Retail Ltd
02.2021 - 09.2023
Operations Trainee
Reliance Retail Ltd
11.2020 - 02.2021
Hotel Intern
Holiday Inn Hotels
12.2018 - 04.2019
Master of Business Administration (MBA) - HR
Princeton PG College of Management
BHMT - Hotel Management & Catering - Technology
Pinnacle IHM
Intermediate - MPC
SVKP&PV Junior College