Experienced professional offers over 17 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.
Hi, I’m
Madhu Alisha
Gurgaon
Summary
Overview
20
years of professional experience
Work History
Tata Air India LtdGurgaon
Senior Cabin Crew Member
07.2011 - Current
Job overview
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Followed safety, passenger and supply pre-flight checklists.
- Directed junior team members in proper duties and company regulations.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Observed passengers for intoxication or possible threat to safety.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Inventoried aircraft amenities and completed order list for turnaround.
Air India ExpressChennai
Cabin Crew Member
04.2006 - 04.2010
Job overview
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Followed safety, passenger and supply pre-flight checklists.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Hotel Crowne Plaza SuryaNew Delhi
Front Office Executive
02.2003 - 11.2005
Job overview
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
Education
Sikkim Manipal UniversityDelhi
Bsc IT from Computers
07.2005
University Overview
Bankipur Girls High SchoolPatna Bihar
10th Board from Board All Subjects
01.1998
University Overview
BankipurLalit Narayan Tirhut UniversityMuzaffarpur Bihar
Some College (No Degree) from Intermediate ( 10+2)
University Overview
Skills
- Customer Service
- Training and Coaching
- Adult AED and CPR
- Flight Safety
- Emergency Response
- Passenger Support
- Emergency Care
- Emergency Response Coordination
- Reservations
- Guest Services
- Crew Coordination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Cabin Crew Member
Tata Air India Ltd
07.2011 - Current
Cabin Crew Member
Air India Express
04.2006 - 04.2010
Front Office Executive
Hotel Crowne Plaza Surya
02.2003 - 11.2005
Sikkim Manipal University
Bsc IT from Computers
Bankipur Girls High School
10th Board from Board All Subjects
BankipurLalit Narayan Tirhut University
Some College (No Degree) from Intermediate ( 10+2)
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