Madhu R
Technical and Application Support Engineer
Bengaluru
Summary
Professional and prepared Application Support Specialist with strong focus on delivering effective solutions and ensuring optimal system performance. Experienced in troubleshooting, system administration, and user support. Known for fostering team collaboration and adapting to evolving needs. Reliable and results-driven with expertise in technical problem-solving and customer service.
Overview
8
8
years of professional experience
4037
4037
years of post-secondary education
Work History
Technical and Application support Engineer
Numocity Technologies
03.2022 - Current
- Providing L2 level support to the client for the major issues they are facing with the software web app and mobile app through the JIRA portal, and sometimes through calls for the major issues and incidents.
- Expertise in OCPP log analysis to debug the issues and find the bug.
- Simulator running, and TCP dump knowledge.
- Software testing, reporting bugs, and verifying post-fixing of bugs.
- Integration testing of the product with our software.
- Software upgradation and verification of the application, and reporting bugs through the Jira portal.
- Product support: software analysis after each sprint upgrade, and provide feedback after every implementation.
- Customization, new requirement documentation, and testing.
- Verify application alerts through the ELK tool for memory usage, CPU usage, and disk usage, and perform a Jenkins job to reduce space utilization.
- Application VM Monitor and perform some operations, like restarts, through Azure portals.
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Addressed technical issues and guided end users through resolution.
Technical and Application support Engineer
ZKTECO Biometrics India PVT LTD
02.2017 - 11.2021
- Assisting Technical queries and support to clients through Jira portal.
- Software Testing and Reporting Bugs.
- Working knowledge of SQL Databases & basic network configuration.
- Database configuration from default to SQL.
- Worked on software customization based on the client requirement.
- Helping in solving queries of ZK Software and Hardware products.
- Testing and Troubleshooting issues on ZK TECO software and hardware products to clients.
- Software like, ZK time.net- dot net platform, Web-based Easy time pro- Python platform, Web-based Easy WDMS- Python platform, ZK Access 3.5 - Dot. Net platform, Web-based Bio-security software- Java platform, Cloud based intelligent time software - Python platform.
- Testing the ZK software products builds and documenting, reporting bugs to authority (only before getting release of new ZK software products and which is provided by software developer).
Education
BE - Electronics and communications Engineering
Vivekananda Institute of Technology
Bengaluru, India02-2016
XII - Science
Kengeri PU College
Bengaluru, India03-2012
High School Diploma -
Rotary Sevabharathi Vidyalaya
Bengaluru, India 04.2001 - 01.2010
Skills
- Software testing
- Customer support
- End-user training
- Application testing
- Database configuration
- Functionality support
- Technical issues analysis
- Jira tool
- ELK tool
- Simulator
- TCP dump
- Problem solving skills
- Customer Engagement
- Team collaboration
- SLA Management
- Project Management
- Root cause identification
- Incident management
- Application flow processes
- Technical issue resolution
Project Achievements
Vehicle Anti-theft tracking System based on Internet of Things, The main task or object of our project is to authenticate the rider and allow the movement of the vehicle only when the correct RFID card is tapped.
Disclaimer
I, Madhu R hereby declare that the above written particulars are true to the best of my knowledge.
Timeline
Technical and Application support Engineer
Numocity Technologies
03.2022 - Current
Technical and Application support Engineer
ZKTECO Biometrics India PVT LTD
02.2017 - 11.2021
High School Diploma -
Rotary Sevabharathi Vidyalaya
04.2001 - 01.2010
BE - Electronics and communications Engineering
Vivekananda Institute of Technology
XII - Science
Kengeri PU College
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