Hi, I’m
MADHU KUMAR. G
Retail Operations Manager
Bangalore
Summary
In quest to work with an organization where my innovative ideas and skills are being utilized as well as enhanced, while attaining professional and personal growth.
A motivated and self-driven person with a positive attitude and high flying ambitions
Overview
10
years of professional experience
2
Certifications
5
Languages
Work History
Aditya Birla Fashion And Retail
Area Business Manager
05.2024 - Current
Job overview
- Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
- Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
- Developed strong relationships with key clients for long-lasting partnerships and increased profitability.
- Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
Lenskart.com
Operations Specialist
09.2022 - 05.2024
Job overview
- Managing area stores operations
- Making sure all the SOPs followed at all the stores
- Taking ownership of P&L
- Achieving Top line and bottom line targets
- Controlling expenses and pilferage
- Coordinate with stores to meet customer expectations
Bata India Ltd
District Manager
01.2021 - 09.2022
Job overview
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
Bata India Ltd
Store Manager
06.2017 - 12.2020
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Bata India Ltd
Assistant Store Manager
03.2016 - 06.2017
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Raymond Apparel Limited
Retail Management Trainee
11.2014 - 03.2016
Job overview
- Evaluated employee performance regularly; provided constructive feedback that contributed towards personal growth and development.
- Implemented loss prevention measures to reduce shrinkage rates through effective monitoring of store activities.
- Assisted in the recruitment process for new hires, conducting interviews and facilitating onboarding procedures.
- Contributed meaningfully towards creating an inclusive workplace culture; fostered healthy communication channels among team members.
- Optimized floor space utilization by rearranging merchandise layouts based on customer traffic patterns and preferences.
Education
Alliance Business Academy
MBA from Operations & Marketing
RNSIT
B.E from ECE
Christ Junior College
P.U.C from PCMB
SVP HIGH SCHOOL
S.S.L.C.
Skills
Proficient in Excel
Digital Marketing
Social Media Marketing
Search Engine Optimization
Sales management
Competitor analysis
New business development
Certification
Have undergone training in Merchandising from Raymond Apparel Ltd in Mumbai.
Activities
- An enthusiastic participant and a diligent organizer with all around achievement in the field of co-curricular activities.
- Organized committees for getting sponsorship, finance to help other students during Engineering.
- Organized annual festival 'Parichay' in under graduation and possess strong organizational and interpersonal skills.
Areasofknowledge
- Proficient in excel.
- Have done digital marketing for company called Diggdigital and promoted the company in various online platforms.
- Have knowledge of social media marketing, search engine optimization.
Personal Information
- Father's Name: Gangadharappa
- Date of Birth: 02/21/90
- Gender: Male
- Marital Status: Single
Hobbies
Cricket - District player
Timeline
Area Business Manager
Aditya Birla Fashion And Retail
05.2024 - Current
Operations Specialist
Lenskart.com
09.2022 - 05.2024
District Manager
Bata India Ltd
01.2021 - 09.2022
Store Manager
Bata India Ltd
06.2017 - 12.2020
Assistant Store Manager
Bata India Ltd
03.2016 - 06.2017
Retail Management Trainee
Raymond Apparel Limited
11.2014 - 03.2016
RNSIT
B.E from ECE
Christ Junior College
P.U.C from PCMB
SVP HIGH SCHOOL
S.S.L.C.
Alliance Business Academy
MBA from Operations & Marketing