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An experienced Professional with over 10 years of progressive experience in Banking / NBFC. Key areas of expertise includes: Sales, Operation & Private Banking Business Development proven track record in linking corporate vision to the delivery of desired results through people empowerment and the effective use of resources, processes and technologies. A strong motivator and team player with effective leadership, communication, decision making, problem solving and interpersonal skills, together with a bottom-line corporate focus and a results-driven attitude. Sound understanding of Retail Banking practices and procedures, planning & implementing integrated marketing communications, business development strategies, market research, profit center operations, Clint management, team management and revenue generation.

Dedicated and detailed-oriented Certified Anti-Money Laundering Specialist(ACAMS) with over 7 Years of experience in monitoring and identifying fraudulent activities for leading financial services Banks. Strong understanding of US and EU AML Laws, data analysis, and risk assessment. Eager to leverage extensive expertise in Anti -Money Laundering and operational efficiency to contribute to organizational success.

Having More than 17 years of qualitative experience in managing various Banking operations, transaction processing, audit, customer service & business development through relationship management, fund administration experience Having 2 Years’ Experience in Financial Service Manager in ICICI Prudential Life Insurance company Experience in Handling Wealth Segment: Banking Operations HNI Portfolio, Management Demat Operations, Client Relationship Management, Cash Management ,FOREX Operations NRI Operations and Compliance Transaction monitoring pertaining to various customer group-Retail Banking, Commercial Banking and Corporate Banking for Wealth Management Clients. Financial Transaction processing for HNI Clients. Supervises a team a fund administration support team Disposition of AML & EDD (Customer and account level) generated by the core banking system. Validation of escalation cases for the team, collates the daily productivity date for the daily reports. Handling queries identified from RELATIONSHIP MANAGERS and HNI CLIENTS. Manages relationships with assigned clients and ensures all questions are answered and issues are resolved. Understanding, Analyzing and documenting Business Requirements and coordinating with compliance team to formulate Workable solutions. Perform internal quality audits, which resulted in a significant reduction in errors. Tallied Certified Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.

Adept at enhancing customer satisfaction and streamlining operations, my tenure at BSP Financial Group (Fiji) Limited showcased a blend of exceptional leadership and interpersonal skills. By implementing quality assurance measures and fostering team development, I contributed to a significant improvement in service delivery, aligning with key performance indicators and driving operational excellence.

Madhumita Bhuyan

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Deputy Branch Manager

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MBA - HR & FINANCE

Bachelor of Arts - Psychology Hons

12th - Arts

10th -

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Deputy Branch Manager

MBA - HR & FINANCE

Bachelor of Arts - Psychology Hons

12th - Arts

10th -

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