Madhumitha Sridharan
Dindigul
Summary
Senior Technical Process Executive at Infests BPM Ltd specializing in fraud detection and risk assessment. Expertise in conducting investigations and analyzing complex datasets using tools such as LexisNexis and Salesforce. Proven ability to mentor teams and optimize workflows, resulting in enhanced fraud prevention strategies. Previous experience as a Customer Service Agent and Communicative English Trainer strengthened communication and training skills, contributing to improved system performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Technical Process Executive
Infests BPM Ltd
Chennai
10.2021 - Current
- Conduct fraud investigations for Ally Bank (USA), analyzing suspicious account activities and preventing fraudulent transactions.
- Utilize tools like Lexis Nexis, Salesforce, CMX, and Sherlock for deep-dive investigations and case analysis.
- Flag and escalate high-risk accounts; collaborate with legal and compliance teams.
- Generate comprehensive reports on fraud patterns and suggest preventive actions.
- Assist customers with fraud-related issues and contribute to team knowledge sharing.
- Mentored new hires on fraud detection workflows and internal systems.
Customer Service Agent
CSS Corp
Chennai
08.2020 - 08.2021
- Explained insurance policies to corporate clients and ensured understanding of coverage.
- Handled confidential data with adherence to data protection standards.
- Resolved queries related to claims, eligibility, and policy updates.
- Managed high call volumes with professionalism and precision.
Communicative English Trainer
Nice education
Theni
06.2019 - 04.2020
- Designed and delivered engaging English language lessons.
- Conducted interactive activities to build students’ speaking and writing confidence.
- Organized English events and developed learning material tailored to different age groups.
Education
Bachelor of Computer Applications (BCA) -
MKU University
01.2019
HSC -
State Board
01.2016
SSLC -
State Board
01.2014
Skills
- Fraud detection and investigation
- Risk assessment
- AML/KYC compliance
- Analytical thinking
- Problem solving
- Attention to detail
- Critical thinking
- Ethical judgment
- Decision making
- Communication skills
- Teamwork and collaboration
- Adaptability and flexibility
- Time management
- Stress management
- Interpersonal skills
- Integrity and ethics
- Customer handling and support
- Curiosity and inquiry
- Salesforce proficiency
- Knowledge sharing and mentoring
- Workflow analysis and optimization
- Quality assurance processes
- Self-motivation and initiative
- Strategic planning and execution
- Written communication skills
Accomplishments
- Successfully onboarded and managed two fraud investigation projects within three months of joining, showcasing adaptability and leadership
- Spearheaded multiple fraud detection initiatives that improved case resolution time and reduced manual errors
- Identified high-risk fraud trends using tools like LexisNexis and Sherlock, contributing to proactive fraud mitigation strategies
- Played a pivotal role in training and mentoring new team members on investigative procedures and tools
- Consistently received appreciation from clients and internal stakeholders for quality case reviews and timely escalations
- Recognized for maintaining high accuracy and compliance standards while working across complex fraud detection systems, including CMX, Compass, and Power BI
- Proactively flagged system loopholes and suggested process enhancements, improving operational efficiency
- Acted as a subject matter expert (SME) in internal fraud audits and collaborated with cross-functional teams for risk reporting
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Hobbies and Interests
- UI/UX Design
- Book Reading
- Soft Skills Development
- Technology Learning
- Fashion
- Singing
- Video Editing
- Podcast watching
- Learning about human psychology
Languages
Tamil
First Language
Tamil
Advanced (C1)
C1
English
Advanced (C1)
C1
Sowrastra
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Senior Technical Process Executive
Infests BPM Ltd
10.2021 - Current
Customer Service Agent
CSS Corp
08.2020 - 08.2021
Communicative English Trainer
Nice education
06.2019 - 04.2020
Bachelor of Computer Applications (BCA) -
MKU University
HSC -
State Board
SSLC -
State Board
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