Madhuparna Roy
End User Technology Consultant
Bangalore
Summary
End User Services Consultant Result driven professional with over 12 years of expertise in implementation of best practices in Modern Device Management, Endpoint Security using MECM, Microsoft Intune.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Site Reliability Engineer 2
Microsoft India (R&D) Pvt. Ltd.
02.2022 - Current
- Support Engineer for Microsoft Cloud Managed services called 'Microsoft Managed Desktop' & Windows Autopatch
- Handle Feature and Quality updates for clients worldwide using Intune.
- Intune troubleshooting.
- Handle Intune policies
- Handle Applocker policies
- Creating knowledge Articles
- Windows 11 upgrade
Assistant Consultant
Tata Consultancy Services
10.2019 - Current
- SCCM Cloud Migration- In progress
- Managing Offshore EUC and SCCM team including L3 support for SCCM 2016 environment
- Monthly patch management for both desktops and servers
- Windows 10 Migration using Windows Autopilot
- Microsoft Intune
- High level troubleshooting of SCCM and end user devices environment
- Implementation projects like Mobileiron, Zscaler
System Engineer & IT Analyst
Tata Consultancy Services
01.2012 - 09.2019
- Local IT support at client location in Sydney, Australia
- Software distribution via SCCM
- SCCM upgrade from 20212 to 2016
- Application packaging using Adminstudio, VbScript andWindows command line
- VIP customer support
- L3 Desktop support
Education
Advanced program in Cyber Security -
Indian Institute of Technology
09.2020 - 04.2021
B. Tech - Electronics and Communication Engineering
Mallabhum Institute of Technology
07.2007 - 05.2011
Skills
Digital Workplace
undefinedAdditional Information
- HONOR AWARDS , Certificate of Appreciation (06/2021 - Present)
- 6 Nice One(Customer end) awards for excellent contribution
Certification
Microsoft Azure AI Fundamentals
Timeline
Microsoft Azure AI Fundamentals
01-2024
Site Reliability Engineer 2
Microsoft India (R&D) Pvt. Ltd.
02.2022 - Current
Advanced program in Cyber Security -
Indian Institute of Technology
09.2020 - 04.2021
Assistant Consultant
Tata Consultancy Services
10.2019 - Current
Microsoft Modern Desktop Management
06-2019
ITIL V3 Foundation Certificate
06-2013
System Engineer & IT Analyst
Tata Consultancy Services
01.2012 - 09.2019
B. Tech - Electronics and Communication Engineering
Mallabhum Institute of Technology
07.2007 - 05.2011
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