MADHURA M BHAT

• Retrieved remittance advice from customer portals, emails, and EDI systems to match payments with open invoices.
• Processed lockbox payments by accessing daily bank reports and importing data into ERP system (Microsoft Dynamics GP) for automated cash posting.
• Accurately applied ACH, wire, and check payments to customer accounts, ensuring timely and correct invoice clearing.
• Processed credit memos for bank fees, small balance write-offs, foreign withholding taxes, and tax credits.
• Performed quality control (QC) activities on unapplied cash on a regular basis.
• Analyzed unapplied cash trends and payment discrepancies to identify process improvement opportunities.
• Investigated and resolved unapplied or unidentified payments by coordinating with internal teams and customers.
• Identified and documented short payments, discounts, and deductions; routed disputes to collections or resolution teams.
• Reconciled daily cash postings with bank statements and generated reports for unapplied cash and audit purposes.
• Supported month-end close by ensuring all payments were posted and contributed to AR and cash flow reporting.
• Prepared and presented monthly cash application reports for management review to support performance tracking and decision-making.

Mortgage Loan Document Processing

• Received and reviewed mortgage loan documents from portals for completeness and accuracy.
• Entered borrower and loan data into client-specific platforms with high accuracy.
• Classified and indexed documents for efficient retrieval and compliance.
• Conducted quality checks to ensure document accuracy and adherence to underwriting guidelines.
• Flagged and escalated missing or incorrect documents to relevant departments for resolution.
• Coordinated with clients to resolve discrepancies and gather missing information.
• Maintained strict confidentiality of borrower data and ensured compliance with regulatory standards.
• Supported audit readiness through proper documentation, version control, and adherence to internal SOPs.
• Trained and mentored new hires on data entry procedures and document handling standards to ensure process consistency and accuracy.