Madhuri Pidatala

Collaborated with Product Managers, Senior Product Owners, Payment SMEs, UI/UX teams, and Architects to develop user stories, improve customer experience journeys, and design effective solutions

• In-App Card Verification: Delivered wallet integration with in-app verification, minimizing OTP fraud
• Recurring Payment Automation: Automated recurring payments for home loans, reducing manual efforts and missed installments. 854 recurring payments created since inception (Jun '24)
• Token Remediation: Designed a fraud prevention feature by deleting tokens for lost/stolen cards reported within 14 days. 4292 cards have successfully deleted token till date (Nov '23)

Client: Virgin Money

Facilitated stakeholder workshops to extract requirements, aligning projects effectively with business objectives.

• Dispute Management: Played a key role in analyzing and integrating Mastercard Ethoca for dispute resolution
• Mobile Credit Card Features: Delivered features like direct debit transfers, balance transfers, and installment setups within the credit card app

Client: ICICI Bank

Facilitated software development by articulating precise requirements and engaging with technical teams.

• Loan Tracker: Developed a web-based tracker for customers to monitor loan statuses and interact with relevant personnel
• Mortgage Lending Platform: Streamlined underwriting and operational processes for a mortgage lending tool

Client: JPMC

Evaluated current business methods and provided recommendations for enhanced efficiency.

• Reward Dispute Logic: Defined and implemented calculation logic for credit card reward disputes, improving accuracy in resolution
• Credit card billing: Constantly improving the billing system of the credit card for the newly launched products and rewards

Client: Ericsson

Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

• Quote Generation Tool: Built a tool for rapid quote creation, enhancing customer satisfaction by minimizing manual effort
• Sales Forecasting Application: Developed a web app empowering account managers to estimate potential sales and optimize lead conversions

Client: Ericsson

Developed and executed test strategies, conducted SIT, UAT, and functional testing, managed defect lifecycles, ensured quality delivery, and led tool deployments with rigorous assurance.

• ITSM Customization: Led the customization of BMC tool for ITSM workflows, improving operational efficiency and compliance
• Sales Pricing Application: Designed a desktop app for efficient product selection, pricing, discount calculations, and profitability analysis
• SSRS Reporting Tool: Delivered a reporting tool for tracking sales performance and analyzing conversion metrics, enabling data-driven decisions