MADHURI WATHODKAR
Retail Store Manager
Amravati
Summary
Dynamic professional with 9+ years of experience in Telecom with exposure in channel sales, customer service, portfolio management.Got 2 times promotion in Vodafone Idea Ltd.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Vodafone Idea Ltd.
PUNE
- Current
- Handling COCO store in Pune
- Purely focus on store profitability
- Quality postpaid Acquisition through corporate account individual walk-ins
- Ensuring high levels of customer's satisfaction through excellence service
- Inventory Management Ensuring Stock Availability in store
- Monitor quality of acquisition through the CCE and achieve 100% DRR on daily basis
- Working for SIP earning for all executives and motivating them for higher slab earning
- Maintaining TNPS by excellent customer service.
Team Leader
Vodafone Idea Ltd.
02.2021 - 12.2022
- Managing entire store operation
- Responsible for customer service delivery within TAT by coordinating with various departments within the organizations to swiftly handle grievance of walk-in customers, providing after sales support selling enhancements
- Handling all type of customer escalation complaint
- Driving digital and go green program through VI App, DID & 100%e-bill
- Maximizing revenue through new postpaid sales up selling and cross selling of other products like Vodafone super shied (VSS), bill plan up gradation
- Responsible for achieving the store targets of customer acquisition customer retention, data product, customer experience, quality parameters.
Store Executive
Vodafone Cellular Ltd.
02.2016 - 01.2021
- Managing customer service operations for rendering and achieving quality services, providing first line customer support by answering queries and resolving their issue
- Resolving escalated grievances and queries of clients on day-to-day basis
- Achieving individual target month on month
- Driving Customer retention program through- Retention day.
Education
MBA - undefined
Brijlal Biyani Science College
BSC - undefined
Brijlal Biyani Science College
HSC - undefined
Golden Kids jr. College
SSC - undefined
Nutan Kanya High school
Skills
Site operation
Team handling analytical acumen
Adherence to process
Team Player
Accomplishments
- Won Best SM Rest of Pune in Vi Zonal Excellence for Q4.
DOB
23-Oct-1993
Timeline
Team Leader
Vodafone Idea Ltd.
02.2021 - 12.2022
Store Executive
Vodafone Cellular Ltd.
02.2016 - 01.2021
Retail Store Manager
Vodafone Idea Ltd.
- Current
MBA - undefined
Brijlal Biyani Science College
BSC - undefined
Brijlal Biyani Science College
HSC - undefined
Golden Kids jr. College
SSC - undefined
Nutan Kanya High school