Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Personal Information
Certification
Projects
Timeline
Generic
MADHUSUDHAN V

MADHUSUDHAN V

Channapatna

Summary

Highly skilled Operational Specialist with a comprehensive background in business operations, process improvements, and strategic planning. Known for strong decision-making abilities, adept at analyzing complex operational processes to identify areas of improvement. Demonstrated success in leading teams to achieve operational goals and implement innovative strategies that increase efficiency and productivity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operational Specialist and Salesforce Administrator

Enfocus
03.2020 - Current
  • Company Overview: Is subsidiary company of Esko Graphics Pvt Ltd
  • As Salesforce Specialist
  • Salesforce Admin.
  • Create reports and dashboards
  • Managing Salesforce roles, profiles, sharing rules, workflows, and Data Quality Improvement and Sustainment, workflows, profiles, permissions, public groups
  • Preparing reports for sales and other departments
  • Preparing monthly OTD numbers
  • Handling Customer Cases
  • As Sales Operations Specialist
  • Creating Quotations
  • Processing Subscription Orders
  • Processing subscription renewal orders
  • Preparing monthly revenue report
  • Processing of Leads
  • Customer Order Processing
  • Renewal Quotes/opportunities
  • Process renewal orders
  • Creating new SKU(Stock Keeping Unit) update the price in Salesforce and in AX

Customer Operation Co-Ordinator, Order processor

ESKO Graphics India PVT Ltd.
05.2015 - 03.2020
  • Customer order processing
  • Automating process
  • Creation of customer invoices
  • Processing customer order
  • Processing the customer software order
  • Upgrading the customer software versions
  • Renewing the customer software licenses
  • Creating customer ID for running the software
  • Maintain the customer configuration (Helps to calculate the yearly maintenance cost)
  • Creating the quarterly reports

Financial Analyst

Tata Consultancy Services Limited
Bangalore
06.2014 - 04.2015
  • Capturing, Updating and uploading data for new joiners, extension of contracts, Salary change, Bonus Payments etc
  • Checking and updating choice of super and Voluntary super
  • Creating Super Codes
  • Processing forms related to ESCI (Enhanced Salary Continuance Insurance)
  • Checking TFN( Tax File Number) through running macros
  • Uploading and processing on call payments and car mileage
  • Extracting reports for mid- month pay roll
  • Preparing EFT file
  • Checking and updating time for casual staff
  • Processing Superannuation file and forwarding the same to the concerned department

Education

B.Com -

Bangalore University
12.2014

P.U.C - Commerce

Karnataka Board
12.2011

S.S.L.C -

Karnataka Board
12.2009

Skills

  • Process automation
  • Data migration
  • Report building
  • Territory management
  • Dashboard creation
  • Security management
  • Data management
  • Workflow management
  • Critical thinking
  • New product testing
  • Systems administration
  • Adaptability
  • Database analysis
  • Project management
  • Data security
  • Team collaboration
  • Order processing
  • Product knowledge
  • Sales reporting
  • Order management
  • Quote preparation
  • Renewal Business

Accomplishments

  • Represented Karnataka State in Badminton competition
  • Represented Karnataka State in Quiz Competition
  • Received Scholarship from Central Human Development Department for General Knowledge
  • Worked as Sports Team Captain in college
  • Achieved best performer award in Cultural Program at TCS
  • Achieved Blue Tag for passing Safely Awareness Examination

Hobbies and Interests

  • Cycling
  • Play & watch Football
  • Volleyball
  • Badminton

Languages

  • Kannada
  • English
  • Hindi

Personal Information

  • Date of Birth: 06/11/93
  • Gender: Male
  • Nationality: Indian

Certification

  • Salesforce Administrator
  • Salesforc Advanced Administrator

Projects

  • Automatic License creation and order processing for Trial and NFR requests
  • Automatic renewal of customer software licenses
  • Automatic creation of renewal quotes for customers and partners
  • Order creation through the Salesforce Partner Community
  • Subscription management through the Salesforce Partner Community
  • Design of a license creation button in Salesforce, integrated with a license creation tool

Timeline

Operational Specialist and Salesforce Administrator

Enfocus
03.2020 - Current

Customer Operation Co-Ordinator, Order processor

ESKO Graphics India PVT Ltd.
05.2015 - 03.2020

Financial Analyst

Tata Consultancy Services Limited
06.2014 - 04.2015

B.Com -

Bangalore University

P.U.C - Commerce

Karnataka Board

S.S.L.C -

Karnataka Board

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MADHUSUDHAN V