Salesforce
Magan Bhandari
Manager Sales Operations
Summary
Diligent and result-oriented Salesforce Professional with over 7+ years of experience in Sales Operations & Strategic initiatives, currently serving MongoDB Software India as Manager Sales Operations and involved in Operational & Strategy
Overview
12
12
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Sales Operations Manager
MongoDB
07.2019 - Current
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth
- Achieved established KPI for company, and individual performance through teamwork
- Responsible for ensuring timely & successful delivery of solutions according to the objectives
- Migrating the Ticket Management system from Salesforce to the Zendesk platform
- Performed analysis on Salesforce objects including user, territory & opportunity
- People management - Leading a team of 7 individual contributors (ICs), overseeing performance reviews, promo & fostering team engagement
Team Lead
Quatrro Business Support Solutions
06.2012 - 06.2019
- Responsible for lead, opportunity, and task creation in Salesforce
- Assigning leads, opportunities, and tasks by territory to global reps
- Generating and updating Salesforce reports on a weekly, monthly, and quarterly basis
- Proficient with Salesforce Data Loader for data manipulation and mapping
- Ensuring timely and successful delivery of client solutions
- Collaborating with cross-functional teams to share best practices and enhance communication
- Identifying and addressing process inefficiencies through system automation
- Proficient in MS Excel and other MS Office applications
- Creating and managing reports within Salesforce CRM
- Transforming marketing data into actionable sales intelligence
- Supporting U.S. Business Development Team and Sales Reps/Vice Presidents with weekly activities
- Publishing dashboards and reporting snapshots to monitor weekly performance
- Fulfilling ad hoc requests for pipeline reports, wins reports, and current activity reports
- Collaborating closely with the India Marketing and Business Development team to ensure lead follow-ups
Education
MBA - Operations Management
NIMS
Delhi 04.2001 -
Bachelor of Commerce - Accounting
Delhi University
Delhi 04.2001 -
Skills
Strategic Planning
undefinedAccomplishments
- Certified Salesforce Associate with a strong understanding of the Salesforce platform
- Certified Six Sigma Green Belt
- Knowledge of Zendesk Ticket Management System & Explore Reporting
Software
Zendesk
Certification
Six Sigma Green Belt
Timeline
Salesforce Certified Associate
05-2023
Sales Operations Manager
MongoDB
07.2019 - Current
Six Sigma Green Belt
08-2014
Team Lead
Quatrro Business Support Solutions
06.2012 - 06.2019
MBA - Operations Management
NIMS
04.2001 -
Bachelor of Commerce - Accounting
Delhi University
04.2001 -
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