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Vaibhav Arora
Sales Operations Manager, India
Ludhiana,Punjab
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
National Sales Operations Manager with over 10 years of successful experience in Sales, Sales Operations and Project Management. Recognized consistently for performance excellence and contributions to success in Consumer Electronics industry. Strengths in Process Excellence and New Product Introduction backed by training in Project Management (PMP Certified).
Overview
1
1
Certification
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Sales Operations Manager
Bose Corporation
Gurugram, Haryana
11.2017 - 04.2021
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience across all Point of Sales (POS).
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Implemented policies to reduce cost and eliminate waste.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Trained over 200 new sales representatives on sales strategies and processes to reduce process gaps.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Retail Store Manager
Bose Corporation
Ludhiana, Punjab
07.2013 - 10.2017
- Achieved Super Budget (120% of Target) for 2011, 2013 & 2016.
- Awarded for Best Revenue Mix for 2013.
- Awarded for Best Satellite Store in 2013.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Demonstration Specialist
Bose Corporation
Ludhiana, Punjab
08.2010 - 06.2013
- Contributed to over 100% budget achievement against assigned targets.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Spoke with interested customers and provided additional product information.
- Demonstrated and explained Premium Lifestyle products to persuade customers to complete purchases.
- Recommended specific product options to meet customer needs.
- Awarded as Best New Employee.
Education
MBA - Operations Management
06.2011 - 05.2013
Bachelor of Science - Hospitality
07.2007 - 05.2010
Skills
Sales processes
Sales Enablement
Project Management
Visual Merchandising
Training and mentoring
Customer Enablement
Go-To-Market (GTM) Strategy
Vendor Management
Wholesale/Enterprise (B2B) Business Management
Retail (B2C) Sales Management
New Product Introduction (NPI)
Product Safety & Regulatory Certifications
Analytical problem solver
Strategic Planning
Certification
PMP - Project Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce
Minitab
SAP
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Timeline
PMP - Project Management Professional
12-2020
Sales Operations Manager - Bose Corporation
11.2017 - 04.2021
Retail Store Manager - Bose Corporation
07.2013 - 10.2017
Sikkim Manipal University - MBA, Operations Management
06.2011 - 05.2013
Demonstration Specialist - Bose Corporation
08.2010 - 06.2013
IHM - Bachelor of Science, Hospitality
07.2007 - 05.2010